Elena Elizabeth Martinez-Diaz
Denver,CO
Summary
High-energy, Bilingual, dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Professionalism and work ethic are always my goal. I am committed to my work and passions and am always looking of ways to continue to grow. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Performance-oriented and hardworking to create approaches to boost long-term business success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
La Diabla Pozole Y Mezcal
04.2023 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Interim General Manager
Ghost Donkey; Tequila Y Mezcal Craft Cocktail Bar
05.2022 - 05.2023
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Followed strict recipes and drink measurements to minimize product used.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Consulted with managers to organize special events and promotions.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Closed out cash register and prepared cashier report at close of business.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
- Improved customer service rankings by resolving issues quickly and accurately.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Bar Manager
Ghost Donkey
04.2021 - 04.2023
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Followed strict recipes and drink measurements to minimize product used.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Closed out cash register and prepared cashier report at close of business.
Bar Manager
Death & CO. POP UP
10.2021 - 10.2021
- Followed strict recipes and drink measurements to minimize product used.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Coordinated with catering staff to deliver food services for special events and functions.
Bartender Shift Manager
Empower Field At Mile High Aramark
09.2021 - Current
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Bartender
Ghost Donkey
04.2021 - Current
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Completed requisitions to maintain required stock par levels.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Prepared garnishes by evenly slicing and pitting fruits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upheld strict regulations for safe alcohol service and food safety.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
Bar Team Leader
Cheesecake Factory Inc
08.2020 - 05.2021
- Prepared garnishes by evenly slicing and pitting fruits.
- Completed requisitions to maintain required stock par levels.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Crafted special drink and cocktail menu items for seasonal offerings.
Front Desk Supervisor
Wyndham Vacation Ownership
01.2016 - 01.2019
- Checked guests in out of hotel, made reservations, and processed payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Prepared weekly employee work schedules to meet operational needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Attended staff meetings and brought issues to attention of upper management.
- Scheduled and assigned daily work and activities for team members.
Education
J.D. - Criminal Defense Law
University of Colorado At Boulder Law School
Boulder, CO05.2026
Bachelor of Arts - Political Science
University of Florida
Gainesville, FL05.2020
Skills
- Staffing
- Leadership
- Budgeting and Cost Control
- Performance Analysis
- Coaching and Mentoring
- Administrative Skills
- Problem Resolution
- Team Leadership
- Vendor Partnerships
- Team Training
- Budget Controls
- Food Safety and Sanitation
- Spanish Interpreting
- Customer Service and Assistance
- Liquor, Beer and Wine Knowledge
- Patron Rapport
- Classic Cocktails
- Error Identification
Certification
- Licensed [Bartender] - [Current]
Languages
Spanish
Native or Bilingual
Nepali
Elementary
Cambodian
Elementary
Turkish
Elementary
Timeline
General Manager
La Diabla Pozole Y Mezcal
04.2023 - Current
Interim General Manager
Ghost Donkey; Tequila Y Mezcal Craft Cocktail Bar
05.2022 - 05.2023
Bar Manager
Death & CO. POP UP
10.2021 - 10.2021
Bartender Shift Manager
Empower Field At Mile High Aramark
09.2021 - Current
Bar Manager
Ghost Donkey
04.2021 - 04.2023
Bartender
Ghost Donkey
04.2021 - Current
Bar Team Leader
Cheesecake Factory Inc
08.2020 - 05.2021
Front Desk Supervisor
Wyndham Vacation Ownership
01.2016 - 01.2019
J.D. - Criminal Defense Law
University of Colorado At Boulder Law School
Bachelor of Arts - Political Science
University of Florida
- Licensed [Bartender] - [Current]
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