Elena Genova
Bayside
Summary
Delivered outstanding customer service while independently mastering new skills in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Server
Publicans
01.2023 - 01.2025
- Provided high-quality customer service in a fast-paced dining environment.
- Ensured accurate order delivery and guest satisfaction.
- Maintained cleanliness and organization of service areas.
- Delivered exceptional customer service in fast-paced environment.
- Trained and mentored new staff on menu knowledge and service standards.
- Managed multiple tables efficiently, ensuring timely food and drink delivery.
- Collaborated with kitchen staff to streamline order processing and communication.
- Implemented improvements in table turnover rates through effective time management.
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Bartender / Server
K. Pacho
06.2021 - 01.2023
- Delivered friendly, attentive service and anticipated guest needs.
- Processed payments efficiently using POS systems.
- Prepared beverages according to recipe standards with consistency.
- Supported a positive guest experience through strong communication and service focus.
- Managed bar inventory, ensuring timely restocking and minimizing waste through efficient tracking.
- Trained junior bartenders on drink preparation techniques and customer service best practices.
- Developed seasonal drink menus, incorporating customer feedback to drive sales and engagement.
- Monitored compliance with health and safety regulations, maintaining a clean and safe environment for patrons.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Lead Server / Lead Bartender
718 Hookah Lounge Bar and Grill
01.2011 - 05.2019
- Greeted guests, took orders, and delivered exceptional customer service.
- Prepared alcoholic and non-alcoholic beverages following standardized recipes.
- Managed inventory levels of liquor, wine, beer, and supplies.
- Ensured accuracy of food orders and coordinated with kitchen staff for timely delivery.
- Processed payments accurately and handled POS transactions.
- Maintained a clean, organized dining environment.
- Trained new employees on menu knowledge, service standards, and table procedures.
- Verified guest satisfaction and suggested additional items to increase sales.
- Handled phone reservations and guest inquiries.
- Provided high-volume service while maintaining professionalism and efficiency.
Bar Manager
Resorts World Casino
02.2012 - 05.2015
- Managed bar staff, conducted training, and handled disciplinary procedures.
- Reviewed sales reports to identify improvement opportunities.
- Ordered and maintained full stock of beverages and bar supplies.
- Ensured prompt, courteous service and monitored staff performance.
- Maintained accurate liquor inventory for budgeting and ordering.
- Enforced safety and sanitation regulations.
- Resolved customer complaints and ensured overall guest satisfaction.
- Oversaw daily operations including scheduling, cash handling, opening/closing duties, and payroll.
- Maintained operational standards through consistent shift management.
Education
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Nassau Community College
Garden City, NYSkills
- Achieved high levels of customer satisfaction through effective service delivery Enhanced food and beverage service quality, resulting in positive guest feedback Delivered exceptional bartending experiences that contributed to repeat business Created a welcoming environment through an outgoing and personable approach Streamlined payment processing, improving transaction speed and accuracy Proactively identified and fulfilled guest needs, leading to increased loyalty Fostered a service-oriented mindset that elevated team performance Optimized inventory management practices, reducing costs and improving availability
Timeline
Server
Publicans
01.2023 - 01.2025
Bartender / Server
K. Pacho
06.2021 - 01.2023
Bar Manager
Resorts World Casino
02.2012 - 05.2015
Lead Server / Lead Bartender
718 Hookah Lounge Bar and Grill
01.2011 - 05.2019
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Nassau Community College