ELENA Petrushka Bradley

• Offered expertise in inventory management and current stock levels to internal teams to facilitate accuracy and product availability.
• Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
• Handled day-to-day shipping and receiving overseeing more than 300 items per day.
• Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
• Worked effectively with shippers to resolve issues with shipments, including damaged materials and shortages.

ptimized contact with other school

locations and personnel to facilitate open and clear communication.

• Kept classroom organized, clean and safe for students and visitors.
• Put together and configured antennas, power sources and other equipment to establish communications.
• Safeguarded secret classified documents and equipment.
• Operated communications systems to send and receive transmissions.
• Encrypted and decrypted communications when sending and receiving messages.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Trained and supported end-users with software, hardware and network standards and use processes.
• Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
• Managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
• Handled 10+ technical/mission critical calls daily for 1500+ users and 500+ computers.
• Performed hardware and software troubleshooting, maintenance, and installation as required by supervisor.
• Supervised and assisted with battlefield signal support systems and terminal devices.
• Provided maintenance and technical assistance to commanders and staff in regards to signal support systems.
• Counseled leadership and offered actionable initiatives to increase knowledge of compliance-related issues addressing equal employment opportunity and sexual harassment.
• Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
• Drafted professional memos, letters and marketing copy to support objectives and growth.
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Answered average of 10+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
• Entered customer interaction details in spreadsheets to track requests, document problems and record solutions offered
• Tested and installed motherboards, processors and graphics cards on laptops for corporate staff
• Used diagnostic tools to identify hardware failures and replace non-functional components
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
• Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions
• Oversaw supply requests, accountability and receipts
• Planned and conducted annual section training
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
• Trained junior members of IT team regarding network security and troubleshooting of data circuits
• Delivered top-notch administrative support to office staff, promoting excellence in office operations
• Communicated with customers via phone and email to confirm deliveries and respond to inquiries
• Managed supervisor itinerary and appointments and streamlined scheduling procedures
• Evaluated facility operations and personnel for safety and health regulations compliance.