Elena Salinas
Phoenix,AZ
Summary
Proven to enhance operational efficiency and customer satisfaction, my time at WEDCO showcased my adeptness in compliance regulations and customer relationship management. Leveraging skills in documentation and team collaboration, I consistently contributed to performance improvement, embodying a proactive and achievement-focused approach. Motivated Trainee eager to advance professionally and contribute to business success. Exceptional leadership and planning abilities with deep understanding of practices. Teachable and ready to learn from experienced professionals. Hardworking and passionate job seeker with strong will to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
31
31
years of professional experience
Work History
Trainee
WEDCO
05.2024 - 07.2024
- Attended training courses to build understanding of processes, techniques, and industry.
- Learned new materials, processes, and programs quickly.
- Handled day-to-day customer or client questions via telephone or email.
- Collaborated with employees from various backgrounds.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported departmental tasks to increase understanding of industry processes.
- Supported organizational objectives with help from existing employees.
- Adhered to corporate data confidentiality rules, mitigating breaches.
- Shadowed senior team members to learn all related jobs and tasks.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Troubleshot minor issues with office tools and equipment, escalating more serious problems to supervisor.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Interacted with customers under supervision to support operational objectives.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Day Labor Worker
Allied Forces Temporary Services
09.2023 - 10.2023
- Performed general housekeeping and cleaning tasks.
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Understood and followed verbal and written instructions to complete work correctly.
- Identified and reported hazards on job sites to prevent accidents and injuries.
- Maintained organized and clean work areas at all times on job sites.
- Followed proper equipment operation and maintenance procedures to keep equipment in good working condition.
- Directed training of over [Number] horses during [Number]-year tenure.
Hotel Housekeeper
La Quinta Inn & Suites In
04.2002 - 10.2002
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Kept logs of cleaning activities to enable tracking history and maintain accurate records.
- Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Gathered dirty laundry in [Number] rooms to arrange for pickup to laundromat.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Observed proper keys and key card control procedures to provide security, protection and privacy of guests.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Responded to customer inquiries and resolved complaints to increase satisfaction.
- Returned emptied garbage receptacles to proper locations.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Polished fixtures to achieve professional shine and appearance.
- Handled requests for extra linens, toiletries and other supplies.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Office Secretary
J.M. DeForest
01.1998 - 02.1999
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Contributed to a positive work environment by maintaining a professional demeanor and offering assistance when needed.
- Maintained confidentiality while handling sensitive information related to personnel matters or company projects.
- Served as the primary point of contact for incoming visitors and phone calls, directing them efficiently to appropriate parties.
- Received incoming mail and evaluated and distributed correspondence requiring priority attention.
- Ensured office equipment was always functioning optimally through regular maintenance checks avoiding any disruptions in daily tasks.
- Facilitated effective communication between team members by distributing relevant memos and announcements in a timely manner.
- Provided administrative support during high-pressure situations enabling seamless workflow.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Performed research to collect and record industry data.
Dental Front Office Receptionist
Salinas. CA
01.1997 - 04.1998
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Ensured optimal office productivity by maintaining an organized front desk area and keeping supplies wellstocked.
- Helped patients complete necessary medical forms and documentation.
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
- Fostered strong relationships with patients to encourage loyalty, resulting in repeat visits and positive word-of-mouth referrals.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained strict adherence to HIPAA regulations, ensuring the confidentiality of sensitive patient information at all times.
- Reduced patient wait times with effective communication between dental staff for prompt treatment coordination.
- Streamlined office operations for improved efficiency by organizing and maintaining dental records, forms, and documents.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted colleagues in various administrative tasks such as filing patient documentation or generating reports when needed for smoother workflow.
- Provided exceptional customer service through a warm and welcoming demeanor, promptly addressing patient inquiries and concerns.
- Monitored inventory levels of office supplies regularly; ordering additional stock when required to avoid shortages.
- Provided excellent customer service to create positive experiences and build patient trust.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Registered and verified patient records before triage with most up-to-date information.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Teachers Aide
Monterey Bay School District
01.1996 - 09.1997
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Assisted teachers with supervision and care of group of [Number] children.
- Supported student physical, mental, and social development using classroom games and activities.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Supported classroom activities, tutoring, and reviewing work.
- Supported student learning objectives through personalized and small group assistance.
- Graded assignments and reported individual progress to teacher.
- Completed daily reports on attendance and disciplinary performance.
- Distributed learning materials such as worksheets, textbooks and group assignments.
- Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Supported planning and preparation for culturally-diverse class sessions.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Studied and implemented latest information on specific subjects and learning strategies.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Provided instructional support to students unable to attend regular classes.
Assistant Care Giver for the Elderly
Monterey County Home and Health for the Elderly
01.1996 - 01.1997
- Worked well in a team setting, providing support and guidance.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Applied effective time management techniques to meet tight deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Provided professional services and support in a dynamic work environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Cashier
Circle K Corp
01.1994 - 04.1995
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Improved efficiency, organized checkout area for optimal workflow.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Reduced processing errors by meticulously following transaction procedures.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
GED -
Maricopa County Education Department
Phoenix, AZSkills
- Project Support
- Report Preparation
- Equipment set up
- Clerical Support
- Mathematics
- Documentation skill
- Team Collaboration
- Performance Improvement
- Compliance regulations
- Record preparation
- Documentation And Reporting
- Training Program Design
- Safety Monitoring
- Customer Relationship Management
Languages
Spanish
Professional Working
Timeline
Trainee
WEDCO
05.2024 - 07.2024
Day Labor Worker
Allied Forces Temporary Services
09.2023 - 10.2023
Hotel Housekeeper
La Quinta Inn & Suites In
04.2002 - 10.2002
Office Secretary
J.M. DeForest
01.1998 - 02.1999
Dental Front Office Receptionist
Salinas. CA
01.1997 - 04.1998
Teachers Aide
Monterey Bay School District
01.1996 - 09.1997
Assistant Care Giver for the Elderly
Monterey County Home and Health for the Elderly
01.1996 - 01.1997
Cashier
Circle K Corp
01.1994 - 04.1995
GED -
Maricopa County Education Department
Similar Profiles
ELIZABETH RITCHEYELIZABETH RITCHEY
NURSE SUPERVISOR II at WEDCO District Health DepartmentNURSE SUPERVISOR II at WEDCO District Health Department
Alexandra BerryAlexandra Berry
Service Coordinator at Presidential Pools, Spas & PatioService Coordinator at Presidential Pools, Spas & Patio
Jovan WilderJovan Wilder
Real Estate Agent at Jason Mitchell GroupReal Estate Agent at Jason Mitchell Group
Mikal AyalaMikal Ayala
Director of Engineering at Courtyard & Residence Inn Marina Del Rey Brizo Bar & RestaurantDirector of Engineering at Courtyard & Residence Inn Marina Del Rey Brizo Bar & Restaurant
Naif Al MubarakNaif Al Mubarak
Microsoft Surface Technician at Education at WorkMicrosoft Surface Technician at Education at Work