Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Elena Sofia Cordoba

Miami,FL

Summary

Customer service executive with extensive experience at ATT International LLC, recognized for excellence in process improvement and complaint resolution. Expertise in data analysis and team leadership led to enhanced customer satisfaction and streamlined workflows. Achievements include driving significant service enhancements and building strong client relationships.

Overview

22
22
years of professional experience

Work History

Customer Service Executive

ATT international LLC
Miami, FL
04.2006 - Current
  • Identified opportunities for process improvement within the customer service department.
  • Monitored customer feedback regularly to identify areas for improvement in services offered.
  • Ensured that all customer queries were handled quickly and professionally.
  • Communicated effectively with team members to ensure timely response times for customers.
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
  • Provided technical support when necessary to resolve complex problems.
  • Maintained accurate records of customer interactions, transactions and comments in the database system.
  • Tracked customer complaints and followed up to ensure resolution was achieved.

Manager

Romantic Wedding
Miami, FL
10.2003 - 03.2006
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Established processes to ensure efficient workflow throughout the organization.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Led a team of 5 employees, ensuring high productivity and excellent customer service.

Education

Law

Universidad De La Costa
Barranquilla Colombia
12-1991

Skills

  • Customer service
  • Technical support
  • Process improvement
  • Data analysis
  • Customer relationship management
  • Complaint resolution
  • Team leadership
  • Workflow optimization
  • Sales growth initiatives

Languages

Spanish
Native/ Bilingual
English
Limited

References

References available upon request.

Timeline

Customer Service Executive

ATT international LLC
04.2006 - Current

Manager

Romantic Wedding
10.2003 - 03.2006

Law

Universidad De La Costa

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