ELENA V PANTSARNIKOVA
MASSAPEQUA,USA
Summary
Dynamic professional with expertise in CRM systems and data analysis. Proven ability to train teams and streamline processes, ensuring a world-class customer experience while enhancing departmental efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
B2B, Customer Service Department Manager
ION TECHNOLOGY SOLUTIONS
Mineola, New York
09.2016 - Current
- Onboard new customers and support customer their accounts.
- Perform daily tasks: set up priorities for the day for team members, monitor customer order processing, prepare the necessary documentation, invoicing, ensure that everyday tasks are completed in a timely manner by all team members.
- Prepare and analyze monthly sales reports and share feedback with the sales department.
- Keep department and all data well organized, transparent and easily accessible by all team members of any department.
- Train, educate team members and encourage new and more efficient ways to perform daily tasks.
- Assess performance of department associates in all aspects of the business to ensure they have the skills, product and system knowledge to ensure that each customer receives outstanding consistent World Class Customer Experience.
- Monitor department inner communication and performance to anticipate and avoid any situations that might have a negative effect on sales, reputation, customer or any other aspects of company wellbeing.
- Initiate monthly Customer and Sales Department meetings to share any available data, set up priorities and discuss concerns and be prepared for onboarding of new customers.
- Collaborate with Sales, Engineers, Purchasing and Quality control departments to provide on time feedback from/to customers and ensure visible, clear, proactive and efficient communication between departments and their teams.
- Maintain a high reputation level of the company in the semiconductor industry to insure constant recurring and consignment sales.
Business Development Officer
JADE GIFT SCHOOL
Bishkek, KYRGYZSTAN
03.2013 - 03.2015
- Determined the overall concept of the enterprise development policy, elaborated and implemented an effective development strategy oriented to constant progress and its market expansion in Kyrgyzstan and neighboring countries.
- Built and lead team of professionals.
- Products development and implementation.
- Prepared budgets determined price schedules and discount rates.
- Reviewed operational records and reports to project sales and determine profitability.
- Controlled quality and commercial effectiveness of provided services and products.
- Collected and monitored customer feedback, preferences, experience and expectations to determine the focus of recurring sales and product development.
- Addressed customer concerns and needs through constant quality improvements of product and services, and personnel skill training.
- Hired, trained, evaluated trainers and coaches’ performance and the effectiveness of training programs, providing recommendations for improvement.
Personal Fitness Trainer
SELF-EMPLOYED
Bishkek, KYRGYZSTAN
02.2010 - 03.2015
- Perform personal training according to customer needs and physical conditions to achieve maximum results.
- Teach and demonstrate the use of gym and training equipment, as well as correct nutritional habits.
- Monitor customers' progress and adapt training programs and nutrition plans as needed.
Customer Service Manager
SKALFA E-COMMERCE
Bishkek, KYRGYZSTAN
03.2008 - 03.2012
- Provided high level customer service for all customers through live chats and CRM systems.
- On boarded new customers. Installed and set up software for their web projects.
- Trained customers how to use software through the admin system.
- Addressed customer complaints, concerns, questions through CRM systems.
- Collected modification or bug fixes requests and assigned them to the corresponding engineering team.
- Tested software and its new releases.
- Wrote instructions in the software admin system manual.
Education
Professional Certification - Aromatherapy And Olfactotherapy
Aromatherapy Institute
Paris, France07-2025
Google Project Management Professional Certificate (v2) - Project Management
Coursera
US05-2025
Course Work - International Business Administration
INTERNATIONAL UNIVERSITY OF KYRGYZSTAN
Bishkek, Kyrgyzstan06.2008
Bachelor of Arts - American Studies, Sociology
AMERICAN UNIVERSITY IN CENTRAL ASIA
Bishkek, Kyrgyzstan05.2005
Skills
- Computer proficiency and Microsoft Office
- CRM and MRP systems
- Data entry and organization
- Multi-tasking and independence
- Critical thinking and problem-solving
- Customer service excellence
Certification
Google Project Management, 2025
Transformational Aromapsychology and Olfactotherapy, Aromadiagnostics 2025
Aromatherapy and Micronutrition, 2025
Accomplishments
- Developed and implemented new process and system structures that allowed to increase team capacities and sales, create a strong base to accommodate customers and provide steady monthly growth in recurring sales.
- Participated in the development and implementation of relationship education in Kyrgyzstan as part of a public health campaign. As a result of which Jade Gift school is still open and functioning, all originally developed policies, culture and structure are still in place and supported.
- Developed and Implemented Fitness Lifestyle Training Program, Kyrgyzstan
- Special Guest and Fitness Trainer of Morning TV Show on Channel 5th in Bishkek, Kyrgyzstan
- Fitness and Bodybuilding Contests: Figure Category two times Champion of Kyrgyzstan in 2008-2009
Languages
English
Full Professional
Russian
Native/ Bilingual
Timeline
B2B, Customer Service Department Manager
ION TECHNOLOGY SOLUTIONS
09.2016 - Current
Business Development Officer
JADE GIFT SCHOOL
03.2013 - 03.2015
Personal Fitness Trainer
SELF-EMPLOYED
02.2010 - 03.2015
Customer Service Manager
SKALFA E-COMMERCE
03.2008 - 03.2012
Professional Certification - Aromatherapy And Olfactotherapy
Aromatherapy Institute
Google Project Management Professional Certificate (v2) - Project Management
Coursera
Course Work - International Business Administration
INTERNATIONAL UNIVERSITY OF KYRGYZSTAN
Bachelor of Arts - American Studies, Sociology
AMERICAN UNIVERSITY IN CENTRAL ASIA
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