Elene Bzhalava
Brooklyn,NY
Summary
Bilingual Insurance Clerk with fluency in English, Russian, and Georgian. Proficient in Data Base program, and others. Over a 1-year background handling commercial and personal insurance payments, adjustments, and claims. Results-driven, detail-oriented professional with strong organizational skills and a proven ability to manage multiple projects simultaneously. Quick learner and team player committed to exceeding expectations and meeting deadlines.
Overview
1
1
year of professional experience
Work History
Insurance Customer Service Representative
Integrity Coverage Group
Brooklyn, NY
06.2023 - Current
- As an Insurance Customer Service Agent, I excel in delivering exceptional customer service across various communication channels, including phone, email, and face-to-face interactions. I possess a proactive approach to promptly addressing customer inquiries and concerns with professionalism and empathy. Collaborating closely with clients, I conduct thorough assessments of their insurance requirements, offering expert guidance on policy endorsements tailored to their individual needs. Additionally, I facilitate informative meetings with customers to review policy details comprehensively, ensuring they have a clear understanding of their coverage. Leveraging my expertise, I specialize in managing permits for trucking businesses, including IFTA, HUT, KY, CT, and NM, and offer invaluable assistance with MC DOT services. My commitment to excellence and personalized service contributes to building strong and lasting relationships with clients, ultimately driving satisfaction and loyalty.
FRONT DESK RECEPTIONIST
Shurway Auto Repir
Brooklyn, NY
- As the Front Desk Receptionist at the auto shop, I adeptly managed incoming phone calls, promptly addressing customer inquiries and scheduling appointments with precision and professionalism. In addition to delivering attentive customer service, I took charge of coordinating orders and overseeing administrative duties, ensuring the seamless operation of the front desk. Leveraging my proficiency in the CCC program, I streamlined workflow processes, optimizing efficiency and enhancing the overall customer experience. My commitment to excellence and meticulous attention to detail contributed significantly to maintaining the high standards of service expected at the auto shop.
WAITRESS
Lombardos On Bay Ridge
Brooklyn, NY
WAITRESS
Positano
Brooklyn, NY
ASSISTANT MANAGER
Silk Gastronome
Brooklyn, NY
- As a Consultant, my role involved providing expert guidance and support to customers, ensuring their needs were met with professionalism and efficiency. After three months of dedicated service, I was promoted to the position of Store Manager Assistant. In this capacity, I assumed additional responsibilities, including supporting the store manager in various operational tasks such as staff management, inventory control, and customer service. My role also encompassed assisting in the development and implementation of strategies to optimize sales performance and enhance overall store efficiency. Through my proactive approach and strong work ethic, I played a vital role in contributing to the success and growth of the store.
DATA ENTRY SPECIALIST
Edison Research Company
Tbilisi, Georgia
01.2017
- Survey for local Self-government elections in Tbilisi.
RESEARCH INTERVIEWER
Annova Research Company
Tbilisi, Georgia
- Conducting face-to-face interviews with people Conducting remote interviews with people Monitoring the results Recruitment of respondents Attending Meetings
RESEARCH INTERVIEWER
Traektoria Research Company
Tbilisi, Georgia
- Conducting face-to-face interviews with people Conducting remote interviews with people Monitoring the results Recruitment of respondents Attending Meetings
RESEARCH INTERVIEWER
Mkvlevarebi Research Company
Tbilisi, Georgia
- Conducting face-to-face interviews with people Conducting remote interviews with people Monitoring the results Recruitment of respondents Attending Meetings
OPERATOR AND CASHIER
Restaurant Wok House
Tbilisi, Georgia
- Order management Staff control Phone Duty Cash Desk Control of the growth of company on social networks Attending Meetings
MANAGER
Oriflame Cosmetics
Tbilisi, Georgia
- Recruiting new employees Setting up strategic plans Training for new employees Monthly plan signing Attending Awards Weekly checks on how exactly we are heading towards the goal and conducting training accordingly for employees
RESEARCH INTERVIEWER
IPM Research Company
Tbilisi, Georgia
- Conducting face-to-face interviews with people Conducting remote interviews with people Monitoring the results Recruitment of respondents Attending Meetings
CAT INTERVIEWER
IPM Research Company
Tbilisi, Georgia
- Conducting remote interviews with people Monitoring the results Recruitment of respondents Attending Meetings
Education
BACHELOR OF SOCIOLOGY -
Ilia State University
12.2023
HIGH SCHOOL -
Ivane Javakhishvili School #53
12.2018
Skills
- Office 365
- CCC
- SPSS
- Canva
- Quick learner
- Multi-tasking
- Communication
- Out-of-box thinking
- Customer service
- Time management
- Team oriented
- Office Administration
- Problem-solving
- Attention to detail
- Client Relations
Languages
- Georgian- Native
- English- Fluent
- Russian- Fluent
Languages
Georgian
Native/ Bilingual
English
Full Professional
Russian
Full Professional
Timeline
Insurance Customer Service Representative
Integrity Coverage Group
06.2023 - Current
DATA ENTRY SPECIALIST
Edison Research Company
01.2017
FRONT DESK RECEPTIONIST
Shurway Auto Repir
WAITRESS
Lombardos On Bay Ridge
WAITRESS
Positano
ASSISTANT MANAGER
Silk Gastronome
RESEARCH INTERVIEWER
Annova Research Company
RESEARCH INTERVIEWER
Traektoria Research Company
RESEARCH INTERVIEWER
Mkvlevarebi Research Company
OPERATOR AND CASHIER
Restaurant Wok House
MANAGER
Oriflame Cosmetics
RESEARCH INTERVIEWER
IPM Research Company
CAT INTERVIEWER
IPM Research Company
BACHELOR OF SOCIOLOGY -
Ilia State University
HIGH SCHOOL -
Ivane Javakhishvili School #53
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