Elenei Simmons
Allen,Tx
Summary
Highly developed, self motivated and resourceful Hospitality operator with more than 15 years of broad Experience with proven record of accomplishment of customer satisfaction and team building. Successful team leader with deep knowledge of hiring and training protocols. Budget-conscious when cutting service costs without sacrificing top-notch quality. Poised professional with extensive practice using conflict resolution techniques to drive smooth operations.
Overview
20
20
years of professional experience
Work History
Director of Food & Beverage
Great Wolf Lodge
Grapevine, Texas
01.2025 - Current
- Managed food and beverage operations across multiple resort venues.
- Oversaw vendor relationships to ensure quality and timely deliveries.
- Trained staff to uphold high service standards in dining areas, over 135 employees.
- Implemented cost control measures to enhance budget management.
- Collaborated with marketing teams to effectively promote events.
- Ensured compliance with health and safety regulations in food service areas.
- Reviewed profit and loss statements to analyze financial performance.
Director of Food & Beverage
Westin Marriott
Frisco, TX
02.2022 - Current
- Managed food service sales, costs and budget administration to keep operations in line with financial targets.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Added new menu options by consulting with talented chef to develop new recipes based on local, seasonal ingredients.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Work with Sales and Catering department to maximize revenue.
General Manager
Drive Shack Inc.
The Colony, TX
03.2021 - 02.2022
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Designed sales and service strategies to improve revenue and retention.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Tracked monthly sales to generate reports for business development planning.
- Oversaw corporate communications to streamline data and information sharing initiatives.
- Opened the first ever Puttery Concept for the company in the Colony, Projected for $10 mil revenue
- Trained all new managers and team members
- Created all SOP, Training, Event PKG, POS, Inventory for Puttery
General Manager
Main Event
Plano, TX
02.2018 - 03.2021
- Participated in organizational transformation and implementation activities to monitor corporate restructures.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention. Trained, managed and motivated employees to promote professional skill development.
- Delivered exceptional client experiences through hands-on leadership of associates and managers. Forecasted sales, allocated resources and managed labor to improve productivity metrics
Director of Outlets and Bar
Hilton Rockwall Hotel
08.2016 - 02.2018
- Responsible for overseeing all food and beverage outlets as well as room service, seasonal pool bar as well as banquet Hire, train, coach all F&B beverage team member
- Conduct monthly meeting with all F&B manager as well as team members
- Conduct all yearly reviews for managers, supervisor and team members
- Successfully oversaw the Lobby and restaurant renovation, created new Food & Beverage Menu Grew and oversaw a very successful Holiday Brunches to over 500 guests
- Develop a Monthly wine dinner, increased beverage revenue by 40% by introducing local draft to the hotel bar
Senior QA Manager
Hilton Anatole Dallas
01.2014 - 01.2016
- Oversee the daily food and beverage operations which comprises a staff of 100 team member
- Develop trusted relationships with event managers and clients in order to grow the hospitality value and add incremental revenue for the department Consistently achieve distinguished customer satisfaction scores from large enterprise clients
- Ensured revenue was maximized through correct billing and accounting procedures Displayed a pro-active and consistent approach to stock control, cost control and cash control
Food And Beverage Manager
Hilton Worldwide Holdings Inc.
01.2009 - 01.2014
- Responsible for overseeing four restaurant and five bars a 24 hour room service as well as pool bar: with a combine of over $6.5M food and beverage revenue directly responsible for opening and transitions three brand new restaurant and bars as well as a coffee shop Interview and hire new team members purchased all items needed to open the restaurant and work with the Chef to create new menu Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
Banquet Manager
Hilton Anatole Dallas
01.2006 - 01.2009
- Oversaw the daily operation of banquet as well as meet with event managers and client Responsible for a yearly revenue of $40m Conduct BEO meeting daily Created floor planning in order to meet client and group needs Review BEO with event manager and client Responsible for scheduling and payroll for the entire banquet department for over 200 employees Ensure revenue was maximized through correct billing and accounting procedures Train all banquet captains on how to use pos system ( micros).
Education
Business administration and conflict and conflict managing Lincoln, Nebraska , USA -
University Of Nebraska
Skills
- Accounting, billing, cost control, customer satisfaction, external audits, hiring, and team development, Meeting Matrix Skilled in Payroll, Peoplesoft, performance reviews, POS, progress, Quality Assurance, Staffing, stock control, LMS, Birch street, Paychex, Paylocity/web time, Power Bi, FCC, ADP, Crunch Time, Toast, YellowDOG, Tripleseat,
- Problem resolution, programming, progress, Quality Assurance, sales development, outbound calls scheduling, Staffing, supervisor Certified Trainer Manager
Timeline
Director of Food & Beverage
Great Wolf Lodge
01.2025 - Current
Director of Food & Beverage
Westin Marriott
02.2022 - Current
General Manager
Drive Shack Inc.
03.2021 - 02.2022
General Manager
Main Event
02.2018 - 03.2021
Director of Outlets and Bar
Hilton Rockwall Hotel
08.2016 - 02.2018
Senior QA Manager
Hilton Anatole Dallas
01.2014 - 01.2016
Food And Beverage Manager
Hilton Worldwide Holdings Inc.
01.2009 - 01.2014
Banquet Manager
Hilton Anatole Dallas
01.2006 - 01.2009
Business administration and conflict and conflict managing Lincoln, Nebraska , USA -
University Of Nebraska