Eleni Anastasiou
Queens
Summary
Detail-oriented manager with extensive experience in event organization and team support. Known for driving customer engagement and fostering positive interactions. Committed to creating memorable experiences that boost customer loyalty and satisfaction.
Overview
17
17
years of professional experience
Work History
Parenting and Community Engangement- Volunteer
Derwentwater Primary School
London
09.2022 - 06.2025
- Assisted teachers with classroom activities and student engagement.
- Supported students during recess, ensuring safety and positive interactions.
- Organized educational materials and resources for lessons and projects.
Manager
Alpha Kaffe
Athens
06.2016 - 08.2021
- Resolved customer complaints quickly to maintain a positive dining experience.
- Collaborated with suppliers to ensure timely delivery of fresh coffee beans and supplies.
- Coordinated promotional events to increase customer engagement and boost sales awareness.
Call Center Support Specialist
Interamerican Insurance Group
Athens
02.2014 - 02.2016
- Managed inbound customer inquiries to ensure timely and accurate responses.
- Collaborated with team members to resolve complex customer concerns promptly.
- Resolved customer complaints in a timely manner.
Sales Agent
Wind Hellas Telecommunications
Athens
01.2011 - 01.2014
- Developed strong customer relationships through effective communication and active listening.
- Collaborated with team members to strategize sales approaches and improve techniques.
- Managed customer inquiries and provided timely solutions to enhance satisfaction.
Catering Manager
Gefsinus
Athens
07.2008 - 12.2010
- Developed menus tailored to client preferences and dietary needs.
- Planned and organized catering events for diverse clientele at Gefsinus.
- Supervised culinary staff to ensure compliance with safety standards.
Education
Diploma - Advertising
Public Vocational Training Insitute
Athens06-2008
Skills
- Classroom management
- Event coordination
- Customer engagement
- Resource organization
- Conflict resolution
- Team collaboration
Languages
English
Professional
German
Professional
Greek
Native/ Bilingual
Timeline
Parenting and Community Engangement- Volunteer
Derwentwater Primary School
09.2022 - 06.2025
Manager
Alpha Kaffe
06.2016 - 08.2021
Call Center Support Specialist
Interamerican Insurance Group
02.2014 - 02.2016
Sales Agent
Wind Hellas Telecommunications
01.2011 - 01.2014
Catering Manager
Gefsinus
07.2008 - 12.2010
Diploma - Advertising
Public Vocational Training Insitute
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