Eleni Haralampopoulos
Roseville,Michigan
Summary
Proven Insurance Broker with a track record of enhancing client satisfaction and retention at Symmetry Financial Group. Leveraging expertise in claims handling and underwriting knowledge, alongside exceptional networking capabilities, I consistently exceed sales targets. Skilled in building lasting client relationships through top-tier customer service and strategic financial planning, I drive business growth through effective client consultations and policy renewals.
Overview
9
9
years of professional experience
Work History
Insurance Broker
Symmetry Financial Group
01.2022 - Current
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
- Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Assisted clients with claims processing, ensuring a smooth experience during difficult times.
- Collaborated with underwriters to negotiate favorable terms for clients, ensuring competitive pricing and comprehensive coverage.
- Calculated quotes and educated potential clients on insurance options.
Receptionist
Long Lake Animal Hospital
05.2023 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
Amazon Delivery Driver
Amazon
05.2020 - 02.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Contributed to environmental sustainability by following eco-friendly driving practices.
- Improved delivery accuracy by diligently checking orders before departure.
Floor Support
Hobby Lobby
06.2020 - 10.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted with inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Maintained a clean and organized sales floor, contributing to an inviting shopping environment.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Provided training for new hires, improving their competency in sales techniques and store policies.
- Maintained clean sales floor and straightened and faced merchandise.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Achieved efficient checkout processes by swiftly scanning items and handling payment transactions.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Ensured accurate determinations of coverage by closely reviewing policy information before making final decisions on claims.
- Negotiated settlements between policyholders and insurance carriers, ensuring fair outcomes for both parties involved.
- Expedited claim resolution by swiftly responding to catastrophe events and efficiently managing a high caseload of claims.
- Improved overall customer satisfaction with timely communication and diligent follow-up on outstanding claims.
Waitress
Olive Garden Restaurant
05.2019 - 04.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
Receptionist
Massage Heights
11.2019 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Sales Manager
Bath and Body Works, Limited Brands
11.2019 - 01.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Cashier
Michaels Arts and Crafts
10.2018 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
Dicks Sporting Goods Distribution Center
03.2015 - 05.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Server
Dairy Queen Grill & Chill
08.2015 - 02.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Answered customers' questions, recommended items, and recorded order information.
Education
Master of Science -
Macomb Community College
Warren, MI05.2031
High School Diploma -
Roseville High School
Roseville, MI05.2015
Skills
- Proactive team player
- Networking capabilities
- Claims Handling
- Sales Presentations
- Underwriting knowledge
- Life and health insurance
- Underwriting principles
- Policy coverage expert
- Commission-based sales
- Award-winning sales professional
- Skilled negotiator
- Client relations expert
- Financial Planning
- Warm and cold leads development
- Customer Service
- Client Retention
- Quotes and sales
- Driven
- Top-rated sales performance
- Client Relations
- Policy Renewals
- Customer follow-up
- Business Planning
- New Client Acquisition
- Leads Prospecting
- Licensed Insurance Agent
- Marketing Strategies
- Negotiation
- Policy Knowledge
- Upselling
- Life Insurance
- Marketing Management
- Health insurance
- CRM Software
- Relationship Building
- Client Prospecting
- Group Presentations
- Insurance Eligibility
- Customer Complaint Resolution
- Data Entry
- Client Interviews
- Client Consultations
- Financial Needs Assessment
- Customer Referrals
- Insurance Practices
- Insurance Policy Sales
- Critical Thinking
- Records Maintenance
- Marketing Strategy Development
- Document Control
Timeline
Receptionist
Long Lake Animal Hospital
05.2023 - 08.2024
Insurance Broker
Symmetry Financial Group
01.2022 - Current
Floor Support
Hobby Lobby
06.2020 - 10.2022
Amazon Delivery Driver
Amazon
05.2020 - 02.2023
Receptionist
Massage Heights
11.2019 - 03.2020
Sales Manager
Bath and Body Works, Limited Brands
11.2019 - 01.2020
Waitress
Olive Garden Restaurant
05.2019 - 04.2020
Cashier
Michaels Arts and Crafts
10.2018 - 08.2019
Server
Dairy Queen Grill & Chill
08.2015 - 02.2017
Sales Associate
Dicks Sporting Goods Distribution Center
03.2015 - 05.2017
Master of Science -
Macomb Community College
High School Diploma -
Roseville High School
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