Eleni Mastrokalos
Marlboro,New Jersey
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes. Eager to learn and develop new skills!
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Gyro Concept
08.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Take orders, serve customers, handle register when needed
Sales Associate
Cold Stone Creamery
08.2022 - 08.2023
- Organized racks and freezers to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained a clean and organized environment in the store
- Made and served orders
- Managed online orders and complaints
Sales Associate
Tillys
05.2021 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Bachelor of Science - Psychology, Pre-Med
Lafayette College
Easton, PA05-2027
High School Diploma -
Marlboro High School
Marlboro, NJ06-2023
Skills
- Problem-solving skills
- Listening skills
- Team leadership
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Fast Learner
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
Languages
Greek
Native or Bilingual
Timeline
Assistant Manager
Gyro Concept
08.2023 - Current
Sales Associate
Cold Stone Creamery
08.2022 - 08.2023
Sales Associate
Tillys
05.2021 - 09.2021
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
Bachelor of Science - Psychology, Pre-Med
Lafayette College
High School Diploma -
Marlboro High School
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