Eleni Saturria De Los Santos
Corona,NY
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
15
15
years of professional experience
Work History
Supervisor of Operations
BHP Service Center
The Bronx, NY
02.2023 - Current
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Analyzed business performance data and forecasted business results for upper management.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Proposed or approved modifications to project plans.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Maintained adequate staffing to meet objectives within budget.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Prepared reports summarizing key metrics, such as customer satisfaction scores, cost savings achieved.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
Catering Server
Amerivents
NEW YORK, New York
05.2017 - 11.2022
- Provided excellent customer service throughout the duration of an event.
- Stocked server areas with supplies before, during and after shifts.
- Set up and tore down all catering services in banquet halls and at customer locations.
- Received payment from customers for catering services rendered.
- Addressed food complaints with kitchen staff and promptly served replacement menu items.
- Inspected completed meals against individual orders to verify accuracy.
- Performed pre-event setup activities such as arranging chairs or tables in designated areas.
- Prepared and served food items to guests in a timely manner.
- Organized catering orders according to client specifications while adhering to health department regulations regarding food safety standards.
- Worked multi-course dinners with pre-plated foods.
- Set up tables with appropriate linens and silverware prior to each event.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Retail Sales Associate
Boost Moblie
New York, NY
02.2009 - 08.2013
- Answered questions about current promotions and resolved issues according to store policies.
- Computed purchases and received and processed cash or credit payment.
- Completed transactions in an efficient manner while providing excellent customer service.
- Recommended, selected and located merchandise based on customer desires.
- Greeted customers upon entering the store and provided assistance.
- Demonstrated knowledge of store products and services.
- Ensured compliance with all applicable laws regarding sale of age-restricted items.
- Modified existing software systems to enhance performance and add new features.
- Identified needs of customers promptly and efficiently.
- Maintained schedule of class assignments to meet deadlines.
- Completed day-to-day duties accurately and efficiently.
Education
Associate of Science - Medical Assisting
ASA College
Brooklyn, NYSkills
- Maintenance Oversight
- Recruitment and Hiring
- Budget Planning
- Facilities Inspection
- Customer Service
- Spanish Translation
- Call Center Operations
Languages
Spanish
Native/ Bilingual
Timeline
Supervisor of Operations
BHP Service Center
02.2023 - Current
Catering Server
Amerivents
05.2017 - 11.2022
Retail Sales Associate
Boost Moblie
02.2009 - 08.2013
Associate of Science - Medical Assisting
ASA College
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