Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Elenita (Ellen) Riva

City of Saint Peters,MO

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.

Overview

17
17
years of professional experience

Work History

School Custodian

Barnwell Middle School
Saint Charles, MO
08.2007 - Current
  • Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Moved equipment and furniture to thoroughly clean space.
  • Stripped, sealed, finished and polished floors to maintain longevity and health.
  • Checked and stocked inventory throughout facility to meet expected demands.
  • Set up and removed furniture, equipment and supplies required for meetings and special events.
  • Kept building interiors appealing with routine deep cleaning of high-traffic areas.
  • Operated industrial cleaning equipment to quickly complete custodial tasks.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Kept business entrances clean, tidy and professional in appearance.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Mixed water and detergents or acids to prepare cleaning solutions.
  • Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
  • Stripped, sealed and polished floors.
  • Dusted furniture, machines or equipment.
  • Serviced, cleaned and restocked restrooms.
  • Cleaned building floors by sweeping, mopping or vacuuming.

Cashier/Salesperson

Dillards Dept Store
Saint Peters, MO
11.2018 - 09.2023
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Answered customer questions and provided store information.
  • Helped with purchases and signed customers up for rewards program.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed refunds for worn, damaged and broken merchandise.
  • Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
  • Developed key customer relationships to increase sales.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Acquired new customers and identified unique needs to deliver relevant products.
  • Developed eye for detail and suggested accessories to complement purchase.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Created successful strategies to develop and expand customer sales.
  • Contacted new and existing customers to outline benefits of products.
  • Demonstrated product features to align with customer needs.
  • Monitored customer order process and addressed customer issues.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

Education

Massage Therapy - Massage Therapy

Everest College
Earth City, MO
01-2015

Skills

  • Inventory Management
  • Facility Maintenance
  • Supply Management
  • Safe Chemical Disposal
  • Customer Service
  • Work Orders
  • Cleaning and Sanitizing
  • Crew Supervision
  • Customer service-focused
  • Hazardous Chemicals Handling
  • Responsible and Dependable
  • Floor Cleaning and Buffing
  • Attention to Detail
  • Room Setup and Breakdown
  • Cash Register Operation
  • Drawer balancing
  • POS Systems
  • Returns processing
  • ID Verification
  • Customer Assistance
  • Product Recommendations
  • Payment Processing
  • Cash Handling
  • Payment Collection
  • Credit and cash transactions
  • Sales expertise
  • Product and service sales

Timeline

Cashier/Salesperson

Dillards Dept Store
11.2018 - 09.2023

School Custodian

Barnwell Middle School
08.2007 - Current

Massage Therapy - Massage Therapy

Everest College

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Elenita (Ellen) Riva