ElenMary Donofrio
Huntington Station,New York
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every visitor and patient a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Lead Receptionist
Gurwin Jewish Nursing & Rehabilitation Center
Commack, New York
09.2003 - 11.2013
- Greeted and welcomed visitors, clients, and customers in a friendly and professional manner.
- Answered incoming telephone calls promptly and directed them to the appropriate personnel or department.
- Coordinated with other departments to ensure smooth operations of the reception area.
- Created daily shift schedules for subordinate receptionists based on workload demand.
- Responsible for maintaining security protocols in order to keep unauthorized individuals out of restricted areas.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Sorted incoming mail and directed to correct personnel each day.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
Front Desk Agent
YMCA of Huntington West Virginia
Huntington, New York
06.1999 - 09.2003
- Maintained cleanliness of lobby area at all times.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handled sensitive information in a confidential manner.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Updated customer information in databases regularly to ensure accuracy of records.
- Greeted customers warmly and made them feel welcome.
- Explained policies and procedures to visitors.
Education
High School Diploma -
Walt Whitman High School
Huntington Station, NY06-1976
Skills
- Visitor management
- Reception Area Maintenance
- Document Preparation
- Workplace Safety
- Client Relationship Building
- Workflow Coordination
Timeline
Lead Receptionist
Gurwin Jewish Nursing & Rehabilitation Center
09.2003 - 11.2013
Front Desk Agent
YMCA of Huntington West Virginia
06.1999 - 09.2003
High School Diploma -
Walt Whitman High School
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