Elenora Dominguez
Columbus
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
Work History
Purchase Agent
Defense Supply Center Columbus
07.2023 - Current
- Managed inventory levels, ensuring optimal stock availability while minimizing excess inventory costs.
- Established robust reporting mechanisms that enabled real-time monitoring related to procurement activities.
- Assessed current vendor partnerships using a comprehensive evaluation process which led to improved service levels from suppliers.
- Identified potential savings opportunities by analyzing spending patterns and supplier performance data.
- Standardized documentation processes relating to purchase orders which resulted in a more efficient procurement cycle.
- Expedited critical orders when needed, resolving potential delays and ensuring timely delivery of key materials.
- Conducted thorough market research to identify new suppliers, resulting in improved product quality and pricing options.
Sr Collection Rep
Iqor
12.2014 - 07.2019
- Provided regular reports on account status, updating management on progress towards collection targets and recommending adjustments as needed.
- Leveraged strong communication skills when corresponding with customers, resulting in higher payment commitment rates.
- Reduced delinquency rates with proactive strategies and timely follow-ups on overdue accounts.
- Developed comprehensive knowledge of industry regulations, ensuring compliance in all collections activities and communications.
- Implemented training programs for new hires, sharing insights from years of experience as a Senior Collections Representative to facilitate their success in the role.
- Increased recovery ratios, employing negotiation skills to secure payment agreements with clients in financial distress.
- Resolved disputes diplomatically through skillful negotiations, preserving positive client relations while securing payments owed.
- Managed a high volume of accounts efficiently by prioritizing tasks based on risk levels and collection potential.
- Improved cash flow for the organization by consistently meeting or exceeding set collection goals each month.
- Provided exceptional customer service by empathizing with clients'' financial situations, offering flexible payment solutions while still adhering to company policies.
- Collected on delinquent accounts to reduce overdue balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Documented customer payment interactions and account statuses for future reference.
Collection Agent
NCO Financial Systems
12.2004 - 01.2009
- Maintained accurate records of all collection activities, allowing for better tracking and analysis of performance metrics.
- Directed day-to-day collections functions.
- Achieved performance goals on consistent basis.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Reached out to numerous account holders daily.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
- Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
- Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
- Recognized as a top performer within the team for consistently surpassing goals and maintaining high levels of client satisfaction.
- Used skip tracing and other techniques to locate debtors.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Responded to customer inquiries and provided detailed account information.
- Researched billing errors and discrepancies to initiate corrective action.
- Reconciled debtor accounts regularly by verifying payments made against outstanding balances as well as resolving discrepancies when necessary.
- Collaborated closely with other departments, ensuring seamless communication regarding delinquent accounts and payments received.
- Leveraged strong negotiation skills to secure favorable settlements from debtors while maintaining professional relationships throughout the process.
- Evaluated partnership proposals critically, recommending deals that aligned with the company''s strategic goals for growth and expansion.
- Coordinated networking events to bring together industry professionals, fostering valuable business relationships.
- Maintained high volume of calls and met demands of busy and productive group.
- Processed payments and applied to customer balances.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
Education
No Degree - Business Management
Columbus State Community College
Columbus, OHHigh School Diploma -
The Academy For Urban Scholars
Columbus, OH06.2020
Skills
- Teamwork capabilities
- Microsoft Excel
- Payment Processing
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Team Development
- Staff Training
- Quality Control
- Multi-line phone talent
- Order Fulfillment
- Ethical procurement
- Strategic Sourcing
- Forecasting abilities
- Supplier Evaluation
- Cost Analysis
- Documentation skills
- Purchasing
- Pricing negotiation
- Vendor Relations
- Procurement
- Customer Service
- Active Listening
- Data Entry
- Problem Resolution
- Call center experience
- Complaint Handling
- Complaint resolution
- Spreadsheets
- Stock management
Timeline
Purchase Agent
Defense Supply Center Columbus
07.2023 - Current
Sr Collection Rep
Iqor
12.2014 - 07.2019
Collection Agent
NCO Financial Systems
12.2004 - 01.2009
No Degree - Business Management
Columbus State Community College
High School Diploma -
The Academy For Urban Scholars
Similar Profiles
Dena VernonDena Vernon
Contracting Officer at Defense Supply Center ColumbusContracting Officer at Defense Supply Center Columbus
Delores Jernigan-McCoyDelores Jernigan-McCoy
Supply Chain Liaison at Defense Supply CenterSupply Chain Liaison at Defense Supply Center
Dominic GrantDominic Grant
88 Motor Transport Operator at Defense Supply Center Richmond88 Motor Transport Operator at Defense Supply Center Richmond