Eleonora Abraham
Orlando,FL
Summary
Over 25 year experience in the corporate, public and non-for profit sector in Europe and Australia. Of these, 20 year proven Change-Maker and Leader in the Disability Sector in key roles from direct support to operations coordination and management. 15 year experience in Project Management with a strong focus on Service Modelling, Coordination, Quality Assurance and Data Management. 10 year experience as a Professional Trainer in sector specific processes, as well as soft skills workforce empowerment facilitation. 3 year experience in Organizational Change Management, Business Analysis and efficiency growth processes implementation. In whatever I do the Client and the Organization I work with are my main focus. I'm a great believer in strong ethics, consultation and sustainable results.
Overview
26
26
years of professional experience
Work History
Director
E-Centre Solutions
Mosman, Australia
01.2021 - Current
- Customer focused and business agile delivery approach
- Project managed a AU$240,000 government funded project striving to create and deliver online training to people with intellectual disability. Resulted in 100% on time and on budget delivery
- 100% copy wrote training content created for online platform designed for people with intellectual disability
System Analyst
JewishCare
Sydney, Australia
03.2018 - 01.2021
- Maintained system analysis, quality performance, training and implementation to best support service delivery to a range of clients receiving regular in-home support
- Performed system update to fulfill changing legislative requirements in the health service delivery to vulnerable people (e.g. people with a disability or elderly)
- Liaised and coordinated with software vendor towards design improvement to better fulfill changing legislative requirements and quality assessment needs
Project Manager
JewishCare
Sydney, Australia
02.2016 - 03.2018
- Research in Service Models catering to people with an intellectual disability, requiring supported accommodation, in the wake of Government implementation of Australian National Disability Insurance Scheme (NDSI)
- Design and presentation of proposed accommodation models to suit the Organization's clientele. Key role in the scoping, configuring, and implementing the CRM upgrade to facilitate a responsive approach to NDIS focused business needs.
- Liaising and Relationship Management with numerous Stakeholders - Vendor, workforce, management, CEO and Board of Directors
- Key Note Speaker at Vendor's Users Conference 2017
Manager
Sylvanvale
Sydney, Australia
07.2015 - 12.2015
- Strong Stakeholders Management and Coordination of service delivery in 24/7 Supported Accommodation Model
- Coaching and mentoring of 100 staff providing direct support to young people with intellectual disability with complex physical and behavioral support needs
- Experienced complaints management and reporting to Ethical Standards Unit, in response to allegations of Physical and Sexual assault.
Manager
JewishCare
Sydney, Australia
11.2011 - 07.2015
- Scoped and analyzed quality of service delivery for 4 24/7 support units for people with intellectual disability
- Developed a change management and service delivery improvement plan. Implemented a consistent and standard client management system across all units
- Designed a framework to align with Legislative requirements pertaining to Restrictive Practices and positive behavior support practices
- Coordinated and implemented training program for over 80 direct support staff. Oversaw the day to day running of services. Directly managed 4 Team Leaders and developed a professional development and supervision plan
- Liaised with families and stakeholders advocating for safe and person centered practices on behalf of clients receiving services
- Coordinated and managed resources by designing rosters in line with industrial requirements
- Committed planning and implementation of an independent Committee devised to assess and review the use and implementation of Restrictive Practices towards ensuring individuals' safety.
Learning And Development Officer
Department Of Ageing, Disability And Home Care
Sydney, Australia
01.2009 - 10.2010
- Strong Stakeholders Management and Consultation towards the planning, development and implementation of Regional Training and Development Plan for over 1,000 employees and in the order of $2 Million, as solution to bridge the gap in workforce training needs
- Experienced application of Cross Cultural knowledge towards the design and implementation of a Regional Workforce Induction and Professional Development Program for Aboriginal and Torres Straight Islanders employed to undertake an apprenticeship with the agency
Project Manager
Department Of Ageing, Disability And Homecare
Sydney, Australia
01.2006 - 10.2010
- Collaborated in a range of projects targeting cost analysis and reduction, resource management and increased legislative compliance strategies
System Support Coordinator
Department Of Ageing, Disability And Homecare
Sydney, Australia
01.2007 - 01.2009
- Managed a small off-site team.
Strong application of Quality Assurance and Benchmarking knowledge whilst overseeing auditing of approximately 100 24/7 supported accommodation and respite services - Effective engagement of Executive body towards the correction of Policy and Sector Standards breaches. Active participation to Committee Body devised to assess and review the use and implementation of Restrictive Practices towards ensuring individuals' safety
System Support Officer
Department Of Ageing, Disability And Homecare
Sydney, Australia
01.2005 - 01.2007
- Strong application of Quality Assurance Principles in line with Sector Standards
- Refined analysis of business delivery gaps and benchmark breaches
- Dedicated review of approximately 30 services funded to deliver 24/7 direct support to people with intellectual disability, and with complex physical and behavioral needs.
Disability Support Worker
Department Of Ageing, Disability And Homecare
Sydney, Australia
01.2000 - 01.2005
- Effective Direct Support aimed at improving and/or developing independent living skills for numerous individuals with an intellectual disability
- Application of AUSLAN and COMPIC communication.
Strong Advocacy and Stakeholders Management - Effective and dedicated collaboration with Allied Health Professionals to define individuals' physical, psychological and communication needs
Education
Certificate in Training And Assessment - Education
Pollack
Sydney03.2011
Certificate Project Management - Project Management
MTS
Sydney03.2010
Bachelor of Science - Social Science
Edith Cowan University
Sydney12.2001
Skills
- Stakeholder engagement and networking
- Leadership and Mentoring
- Organizational Gap Analysis and Development
- Risk Management
Timeline
Director
E-Centre Solutions
01.2021 - Current
System Analyst
JewishCare
03.2018 - 01.2021
Project Manager
JewishCare
02.2016 - 03.2018
Manager
Sylvanvale
07.2015 - 12.2015
Manager
JewishCare
11.2011 - 07.2015
Learning And Development Officer
Department Of Ageing, Disability And Home Care
01.2009 - 10.2010
System Support Coordinator
Department Of Ageing, Disability And Homecare
01.2007 - 01.2009
Project Manager
Department Of Ageing, Disability And Homecare
01.2006 - 10.2010
System Support Officer
Department Of Ageing, Disability And Homecare
01.2005 - 01.2007
Disability Support Worker
Department Of Ageing, Disability And Homecare
01.2000 - 01.2005
Certificate in Training And Assessment - Education
Pollack
Certificate Project Management - Project Management
MTS
Bachelor of Science - Social Science
Edith Cowan University
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