Summary
Overview
Work History
Education
Skills
Timeline
Generic

ELEONORA GROKHOVSKAYA

Frisco,TX

Summary

Commercial Operations and Data Management Manager at Norstella, skilled in enhancing data integrity and operational efficiency. Expertise in SQL and leadership led to successful automation implementations and impactful dashboards. Focus on empowering data-driven decision-making and fostering cross-functional collaboration. Committed to transforming insights into strategic initiatives.

Overview

18
18
years of professional experience

Work History

COMMERCIAL OPERATIONS AND DATA MANAGEMENT MANAGER

Norstella
Frisco, TX
10.2023 - Current
  • Lead the collection, integration, and governance of commercial and sales data from Salesforce, ensuring data integrity and accuracy across systems.
  • Serve as the primary internal data steward for all Data Management functions, establishing and maintaining robust support and quality assurance processes.
  • Provide end-user training, support, and issue resolution for Salesforce, contributing to platform adoption and operational efficiency.
  • Conduct thorough testing and validation of Salesforce data migrations to ensure seamless transitions and minimal disruption.
  • Identify and implement automation solutions to streamline data workflows, reduce manual effort, and enhance reporting accuracy.
  • Design, build, and maintain dashboards and reports using Power BI, Tableau, and Salesforce to monitor key commercial metrics, including sales performance, customer engagement, and market trends.
  • Support strategic initiatives in forecasting, segmentation, targeting, and business analytics by delivering clean, timely, and actionable data.
  • Collaborate cross-functionally with Finance, Sales Strategy & Leadership, Compensation, Data Warehouse, Customer Success, and Corporate Analytics teams to align on goals and ensure data-driven decision-making.
  • Prepare and deliver Quarterly Business Reviews (QBRs) and Monthly Operational Reviews (MORs), communicating insights and progress to executive stakeholders.

STRATEGIC OPERATIONS AND ANALYTICS MANAGER

Syneos Health
Frisco, TX
10.2022 - 09.2023
  • Bridged gaps between client and Syneos Health program operations, including analytics and training.
  • Applied extensive knowledge of healthcare marketplace to guide strategy and implementation for patient service programs.
  • Collaborated with clients and program management to align on objectives and translate requirements to delivery teams.
  • Led design, development, and implementation of BI systems utilizing PowerBI and Azure Data Lake.
  • Managed routine and ad hoc report creation, ensuring accuracy and relevance.
  • Defined program metrics, delivered impact analyses, and ensured compliance with performance expectations.

CLIENT DATA SERVICES MANAGER

AmerisourceBergen, US Bioservises/CSV Health
Frisco, TX
06.2007 - 10.2022
  • Developed strong, long-term client relationships to ensure alignment of data services with road maps.
  • Analyzed manufacturing and payor contracts in collaboration with Business Development team.
  • Oversaw SQL data exports and SSIS package development for third-party aggregation.
  • Acted as primary contact for client data inquiries, facilitating timely responses.
  • Authored technical specifications for programming to guide technical staff effectively.
  • Identified technical issues and communicated resolutions to clients promptly.

PROJECT MANAGER

AmerisourceBergen, Specialty Group
  • Designed and supported various IT projects as a key technical resource.
  • Coordinated onboarding and handoff of various applications and products from the development team to Operations for further support.
  • Facilitated migration of services from third-party providers to in-house support.
  • Organized and maintained Project documentation.
  • Assumed full responsibility for translating functional requirements into technical specifications.
  • Enhanced development and drove continuous improvement of the project delivery process by providing strong program leadership.

ENTERPRISE MONITORING SOLUTION MANAGER

AmerisourceBergen, Specialty Group
  • Managed and successfully implemented monitoring packages.
  • Maintained frequent interaction with customers to assure the systems throughout the Enterprise are proactively monitored.
  • Built and cultivated quality long-term relationships with the Business by addressing their diverse needs, providing quality products and services, and ensuring their utmost satisfaction, Business Continuity, and Disaster Recovery.
  • Assumed management responsibility for Business Contingency planning directing, controlling, and maintaining efforts.
  • Responsible for direct communications between the technology groups and the company's Business Units.

.NET APPLICATIONS DEVELOPER

AmerisourceBergen, Specialty Group
  • Provided production support to internal and external customers through troubleshooting and problem analysis to correct issues.
  • Participated in management, prioritization, design, and implementation phases of new enhancements.
  • Involved in requirements gathering, analysis, design, development, testing, deployment, and support of various eCommerce projects.
  • Built and maintained a solution to process the orders received from multiple forms of EDI through the eCommerce system.

Education

Master of Business Administration -

Strayer University
01.2015

Project Management -

Professional Ultimate Prep – TSI
01.2011

Microsoft Certified Professional -

01.2005

Solution Developer Program -

Southern Methodist University
01.2004

Bachelor of Science - Education

Precarpathian University
01.1995

Skills

  • Leadership skills
  • Data organization
  • Relationship management
  • Business development
  • Service agreements
  • Problem solving
  • Reporting capabilities
  • Business liaison
  • SQL proficiency
  • Snowflake expertise
  • Power BI proficiency
  • Tableau skills
  • Salesforce knowledge

Timeline

COMMERCIAL OPERATIONS AND DATA MANAGEMENT MANAGER

Norstella
10.2023 - Current

STRATEGIC OPERATIONS AND ANALYTICS MANAGER

Syneos Health
10.2022 - 09.2023

CLIENT DATA SERVICES MANAGER

AmerisourceBergen, US Bioservises/CSV Health
06.2007 - 10.2022

PROJECT MANAGER

AmerisourceBergen, Specialty Group

ENTERPRISE MONITORING SOLUTION MANAGER

AmerisourceBergen, Specialty Group

.NET APPLICATIONS DEVELOPER

AmerisourceBergen, Specialty Group

Master of Business Administration -

Strayer University

Project Management -

Professional Ultimate Prep – TSI

Microsoft Certified Professional -

Solution Developer Program -

Southern Methodist University

Bachelor of Science - Education

Precarpathian University

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ELEONORA GROKHOVSKAYA