
Results-driven retail leader with 2+ years of store management experience and a strong background in sales performance, team training, and customer experience. Proven ability to lead teams, drive revenue, coach employees and maintain high visual standards.
Assistant Store Manager | August 2023-December 2024
-Led daily operations of a high-traffic retail store, overseeing sales, staffing and customer experience.
-Managed, trained and coached a team of associates and sales leads to meet and exceed sales and company goals.
-Consistently drove revenue through upselling, product education performance tracking.
-Conducted onboarding, ongoing training and performance feedback.
- Created effective schedules, managed payroll and ensured labor efficiency.
-Maintained visual merchandizing standards and ensured brand presentation.
-Oversaw inventory, shrink prevention and operational compliance.
KEY ACHIEVEMENTS:
-Improved team sales performance and conversion rate by at least 10 points vs. LY through structured coaching.
-Reduced turnover by building a positive, accountable and results-driven team culture.
-Maintained strong customer satisfaction driving repeat business and brand loyalty.
References
Available upon request , including:
Jason Cornelius - District manager, Express
-Team leadership & coaching
-Hiring , Onboarding & Training
-Sales driving and conversion
-KPI & Performance tracking
-Clienteling and Customer Retention
-Product Knowledge Training
-Scheduling & Payroll
-Visual Merchandising
-Inventory & Shrink Control
-Customer Experience
-Conflict Resolution