Eleonora Puccio
Newington
Summary
Experienced with patient care coordination and management. Utilizes effective communication and strategic planning to ensure optimal patient outcomes. Track record of building strong relationships with patients and healthcare teams to deliver high-quality care.
Overview
11
11
years of professional experience
Work History
Care Manager
Careforth
Springfield, MA
05.2024 - 02.2026
- Conducted monthly home visits to ensure that consumers and caregivers were complying with the rules and regulations of the Adult Foster Care program.
- Referred families to community services.
- Followed up on incidents and hospitalizations.
- Credentialed alternate caregivers.
- Conducted home assessments for new service addresses.
Lead Care Coordinator
BHCP Program, Behavioral Health Network
Springfield, MA
03.2020 - 05.2024
- Contacted patients from Baystate Community Health Centers monthly to assist with various medical, clinical, and social needs.
- Conducted initial and ongoing assessments.
- Created individualized care plans.
- Trained new hires and provided support to the team with caseloads and community resources.
Care Coordinator
One Care Program, Behavioral Health Network
Springfield, MA
04.2019 - 03.2020
- Connected clients to primary care providers, specialists and community resources.
- Approved authorizations for transportation and ordered durable medical equipment.
- Submitted prior authorizations to the insurance for in-home services, adult day health services, evaluations for PCA, OT and PT, etc.
Recovery Specialist
RSVP and RCM Program, Advanced Behavioral Health
Middletown, CT
03.2018 - 01.2019
- Offered services to eligible parents referred by their attorneys at juvenile court hearings or by referral from the Department of Children and Families.
- Conducted initial intakes and created individualized recovery plans.
- Connected clients to substance abuse treatment and followed up on their attendance and toxicology screens.
- Conducted observed urine drug screenings.
- Assisted clients with accessing community services.
Program Assistant
Access to Recovery IV, Advanced Behavioral Health
Middletown, CT
08.2017 - 03.2018
- Conducted initial intakes and submitted referrals as needed.
- Staffed toll-free dedicated phone line to conduct a federal survey.
- Tracked clients using EMS and ImpaCT (State databases), DOC and Judicial Branch websites and by contacting their natural supports, clinical providers, probation/parole officers, etc.
Determination Coordinator
BHRP Program, Advanced Behavioral Health
Middletown, CT
10.2014 - 08.2017
- Processed applications for gift cards, rent assistance, and other recovery services.
- Checked client’s eligibility using EMS and ImpaCT (State databases). Verified property ownership with tax assessor’s offices.
- Distributed gift cards weekly at Hartford DSS and Shelter NOW in Meriden.
Education
Bachelor of Science - Human Services
Springfield College
Springfield, MA12.2023
Skills
- Care planning
- Case assessments
- Clinical documentation
- Service coordination
Languages
Spanish
Native or Bilingual
Timeline
Care Manager
Careforth
05.2024 - 02.2026
Lead Care Coordinator
BHCP Program, Behavioral Health Network
03.2020 - 05.2024
Care Coordinator
One Care Program, Behavioral Health Network
04.2019 - 03.2020
Recovery Specialist
RSVP and RCM Program, Advanced Behavioral Health
03.2018 - 01.2019
Program Assistant
Access to Recovery IV, Advanced Behavioral Health
08.2017 - 03.2018
Determination Coordinator
BHRP Program, Advanced Behavioral Health
10.2014 - 08.2017
Bachelor of Science - Human Services
Springfield College