Summary
Overview
Work History
Education
Skills
LANGUAGES
HOBBIES
COURSES
Timeline
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ELEONORA STRIKITSA

ELEONORA STRIKITSA

Odesa,Ukraine

Summary

Dynamic professional with 18 years of extensive experience in housekeeping and 2 years in guest relations within the cruise industry, eager to leverage expertise with a prestigious cruise company. Committed to delivering exceptional service and upholding high standards to ensure remarkable guest experiences. Recognized for effective communication and inspiring leadership, ready to contribute to a new team while enhancing overall guest satisfaction.

Overview

19
19
years of professional experience

Work History

Retreat Manager

Celebrity Cruises
02.2024 - Current
  • Provided a Personalized, Knowledgeable and Genuine service experience to every Customer. All duties and responsibilities performed in accordance with Company’s standards, Forbes Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required.
  • Ensured immaculate suite preparation and readiness to uphold the company's strict quality standards, which guaranteeing guest satisfaction.
  • Fostered daily engagement with retreat guests to elevate their cruise experience and enhance guest relations.
  • Responded to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening
  • Organized and coordinated diverse activities in the Lounge to create a vibrant and engaging environment for guests.
  • Conducted daily inspections of suites and the Lounge to maintain exceptional maintenance and cleanliness standards.
  • Collaborated with shoreside support to swiftly address guest concerns and implement effective compensation solutions.
  • Trained and coached butlers and concierges to ensure comprehensive knowledge of company standards and exceptional service delivery.
  • Provided a Personalized, Knowledgeable and Genuine service experience to every Customer, following high standards of the Company.
  • Provided appropriate compensation in the event of significant concerns or issues and managed budgeting of departmental expenses.

Newbuild Inspector

Celebrity Cruises
01.2019 - 11.2023
  • Conducted comprehensive detailed cabin inspections on Edge Class ships: Celebrity Apex, Beyond, Ascent.
  • Developed detailed inspection reports highlighting non-conformities and recommending actionable solutions.
  • Prepared reports detailing findings of inspections, investigations, and tests.
  • Ensured all room categories met high-quality presentation and functional standards.
  • Collaborated with cross-functional teams to implement corrective actions based on inspection findings.

Assistant Housekeeping manager in charge of suites

Celebrity Cruises
10.2017 - 02.2021
  • Supervised the readiness, presentation, and cleanliness of suites to ensure an exceptional guest experience.
  • Conducted regular inspections of guest cabins and public areas, upholding high standards of the Company and Forbes standards.
  • Reported and followed up on maintenance defects to guarantee a flawless environment for guests.
  • Fostered strong communication with guests to ensure their comfort and address inquiries.
  • Responded promptly to guest concerns, effectively resolved issues, and anticipated their needs to enhance satisfaction.
  • Resolved guest complaints related to housekeeping services, enhancing customer loyalty through effective problem-solving strategies.
  • Coached and trained staff to elevate performance and maintain service excellence.
  • Managed inventory levels for cleaning supplies and linens to ensure accessibility while minimizing waste.


Housekeeping supervisor in charge of suites

Princess Cruises
09.2006 - 06.2017
  • Conducted regular suite inspections to ensure guest readiness.
  • Delivered timely maintenance reports to enhance operational efficiency.
  • Trained and coached staff to elevate service quality and guest experience.
  • Maintained daily communication with guests for exceptional service delivery.
  • Coordinated inventory management, optimizing supply usage for efficiency.

Education

Higher Education -

Izmail
01.1993

Skills

  • Great experienced leader
  • Multi-tasking
  • Customer service skills
  • Detail-oriented
  • Ability to perform effectively under pressure
  • Computer skills: Word, Excel, Power Point, Power BI, AS400, Fidelio, IBM notes
  • Energetic, sportive, positive and communicable

LANGUAGES

English
French
Ukrainian
Russian

HOBBIES

Keeping fit on a regular basis, traveling and discovering new countries, cultures. Bowling, chess, chequers. Outdoor activities: ping pong, badminton, jogging, biking and hiking.

COURSES

  • Vessel Sanitation Public Health Course, CDC, Miami Jan 2019
  • ALPS, Accelerating Leadership Performance Series, Celebrity Cruise Lines Nov 2018
  • BOOT CAMP Aug 2022
  • Front of the House, British Butler Institute Nov 2023 - Nov 2023

Timeline

Retreat Manager

Celebrity Cruises
02.2024 - Current

Newbuild Inspector

Celebrity Cruises
01.2019 - 11.2023

Assistant Housekeeping manager in charge of suites

Celebrity Cruises
10.2017 - 02.2021

Housekeeping supervisor in charge of suites

Princess Cruises
09.2006 - 06.2017

Higher Education -

Izmail

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ELEONORA STRIKITSA