Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elerina (Ellie) Chiaravalloti

Plano

Summary

Highly skilled OSP Engineer with a strong background in managing, designing, implementing and optimizing technical solutions. Specialized skills include project management, strategic planning, and team leadership. Proven track record in identifying operational issues and introducing practical engineering solutions that increase efficiency and save costs. Demonstrates the ability to effectively communicate complex technical information to non-technical staff and clients. Experienced and driven Engineer. A problem solver. A team player who is ready to collaborate with more than 20 years of Telecommunication experience.

Overview

27
27
years of professional experience

Work History

OSP ENGINEER II

Congruex- CHC Consulting LLC
05.2021 - 12.2022
  • Developed construction plans for new infrastructure projects
  • Performed engineering analysis and calculations to determine the structural integrity of existing structures
  • Maintained records documenting all activities related to assigned tasks
  • Drafted technical specifications outlining project requirements, materials, and quality control measures
  • Identified areas for improvement in current designs or processes
  • Ensured safety protocols are followed during all phases of project execution
  • Assisted in developing cost estimates for proposed projects based on research findings
  • Provided Quality Control and Assurance for engineering work prints and work orders.
  • Proficient in ARAMIS, GIS, 3GIS, ArcGIS, CAD, Google Maps, and Microsoft databases.

OSP ENGINEERING MANAGER

AT&T
03.2008 - 07.2017
  • Engineered and designed outside plant facilities by converting existing Aerial plant to a new Underground plant
  • Proficient knowledge of all facilities which include FTTH, all copper facilities (F1 and F2), existing fiber-optic lines, poles, VRADS, SAI's, cell sites, HICAPS, and repeaters
  • Proficient knowledge of all engineering databases and systems including ARAMIS, CAD, GIS, ArcGIS, 3GIS, CFAS, ELP, and Microsoft databases
  • Proficient field knowledge of all outside plant in relation to The City of San Diego Undergrounding Project
  • Provided Quality Control and Assurance regarding engineering workprints, placing material by construction crews, and splicing by technicians.
  • Interacted with Splicing and Construction Crews to ensure placement of new facilities were accurate
  • Provided detailed information to assist technicians with any questions or concerns regarding their layouts and designs
  • Completed Undergrounding Projects for San Diego neighborhoods with Multiple Dwelling Units totaling over 200+ units and with project amounts of $500,000 and more
  • Able to produce large scale projects with minimal supervision while meeting Capital and Expense Budgets
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.

PROJECT LEAD: U-VERSE

AT&T
01.2007 - 03.2008
  • Project lead for the launch of AT&T West Region's FTTP to U-Verse conversions
  • Provided back office support to other U-Verse departments such as the NOC, MLAC, Technicians, and Tier II technical support
  • Issued complex orders with accuracy to coordinate an FTTP cutover to the U-Verse platform
  • Provided effective communication amongst team members while acting as a Manager/Coach to assist Service Reps with U-Verse questions and customer escalations.

PROJECT LEAD: FTTP

SBC/AT&T
08.2004 - 01.2007
  • Project Lead for the launch of FTTP technology throughout all AT&T regions which included the West, Midwest, Southwest, and East territories
  • Provided Management and Service Representative training in all regions in relation to FTTP Method and Procedures, including database training on FTTP systems- SORD, Remedy, and CRM
  • Assisted with FTTP Dark Green Tests in Central Offices that are ready to deploy fiber-optics to various neighborhoods
  • Provided back office support for the launch of FTTP in the Midwest territory known as Pabst Farms, Michigan
  • System knowledge of all databases including Remedy, SORD, CRM, LFACS, Granite, SOLID, and DISC.

PROJECT LEAD: BPON

SBC/AT&T
12.2002 - 08.2004
  • Project Lead for the launch of BPON technology located at the Mission Bay Properties in San Francisco, CA
  • Duties included providing customer service while acting as a customer advocate
  • Assisted with implementing new methods and procedures to ensure project was successful
  • Provided 1st tier technical support for high speed internet access to SBC technicians
  • Compiled data and established reports regarding BPON related issues to the project management team
  • Helped streamline new processes and procedures
  • Worked hand in hand with the Sacramento NOC and SBCIS-WOM to ensure all BPON orders were provisioned accurately.

RESIDENTIAL CUSTOMER SERVICE REPRESENTATIVE

Pacic Bell/SBC
05.1999 - 12.2002
  • Duties include acting as a customer advocate
  • Handled customer inquiries, requests, and complaints concerning telephone services and DSL
  • Offered products through consultative sales methods that included fact finding by using verbal and record cues
  • Sold products and services to meet customer needs
  • Negotiated and typed complex orders with accuracy
  • Interacted and utilized extensive knowledge of systems including SORD, PREMIS, BOSS, Starwriter, EASE, SSI, and CPSOS
  • Assisted Managers and Coaches as a Lead Representative to answer questions and customer escalations.

BUSINESS BANKING TELLER

Wells Fargo Bank
07.1995 - 05.1999
  • Provided customer service and support for Business Banking Customers
  • Handled large scale deposits for Business Banking customers
  • Personal Banking Officer for high level customers.

Education

Bachelor of Science - Criminal Justice Administration

San Diego State University
San Diego, CA
06.2000

Skills

  • Engineering Design
  • Construction Management
  • Teamwork and Collaboration
  • Attention to Detail

Timeline

OSP ENGINEER II

Congruex- CHC Consulting LLC
05.2021 - 12.2022

OSP ENGINEERING MANAGER

AT&T
03.2008 - 07.2017

PROJECT LEAD: U-VERSE

AT&T
01.2007 - 03.2008

PROJECT LEAD: FTTP

SBC/AT&T
08.2004 - 01.2007

PROJECT LEAD: BPON

SBC/AT&T
12.2002 - 08.2004

RESIDENTIAL CUSTOMER SERVICE REPRESENTATIVE

Pacic Bell/SBC
05.1999 - 12.2002

BUSINESS BANKING TELLER

Wells Fargo Bank
07.1995 - 05.1999

Bachelor of Science - Criminal Justice Administration

San Diego State University
Elerina (Ellie) Chiaravalloti