Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elery George

Brooklyn,NY

Summary

Dedicated Social Service professional with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the wellbeing of families and communities I serve.

Overview

8
8
years of professional experience

Work History

STH SB Community Coordinator

Department Of Education
Brooklyn, NY
01.2024 - Current
  • Well-informed knowledge and implementation of McKinney Vento regulations.
  • Facilitated dialogues between families and staff in order to foster collaboration among them.
  • Assisted with data collection and analysis via Excel to help complete projects.
  • Greeted and created a welcoming environment for Non-native speaking families.
  • Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
  • Consulted with staff on resolution of complex service issues.
  • Established and maintained relationships to meet community needs and avoid service duplication.
  • Acted as consultant to community programs by interpreting regulations and policies.
  • Analyzed and collected data via Excel to support staff in project completion.

Customer Service Representative

TaskRabbit
San Francisco, CA
06.2016 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Representative

Assurant
Springfield, OH
06.2022 - 12.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Customer Service Representative (Contract)

Health E- Commerce
Manhattan, NY
12.2021 - 01.2022
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Conducted research online utilizing search engines such as Google or Yahoo!.
  • Handled confidential documents in an organized fashion according to established protocol.

Connection Coach

Brooklyn College: CUNY
Brooklyn, New York
01.2021 - 09.2021
  • Encouraged students to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
  • Planned, developed, and implemented strategies to convey information with key decision makers.
  • Produced detailed reports that outlined key issues and proposed solutions via Teams, Google Docs and Excel.
  • Received 30-40 calls per day from the students regarding housing, scholarships, and educational resources.
  • Resolved the students' complaints on time.
  • Anticipated responses and prepared clear and articulate answers.
  • Conducted academic advisement services for students on recurring basis to maintain educational progression.
  • Provided support and guidance to students experiencing academic and personal concerns.
  • Assessed data gathering methods for validity and reliability purposes.
  • Reached out to individuals via phone, email and SMS to deliver help and support.
  • Provided direct support, coaching and intervention to increase self-sufficiency and goal attainment.
  • Used Excel for tracking, information gathering, and filing.
  • Made appropriate referrals and follow-up referrals to be certain students received needed services.

Consumer Advocate

Nyu Langone
New York, NY
12.2015 - 06.2016
  • Followed up with clients using phone, email, or text to resolve concerns and close out cases.
  • Handled complaints regarding medications, doctor appointments, and referrals of health site facilities.
  • Diffused difficult situations and calmed clients, resulting in satisfactory resolutions.
  • Researched financial and clinical validity of concerns and complaints.
  • Entered all data into Excel to organize, track, and report progress of cases to team.
  • Worked independently with minimal supervision.
  • Developed and maintained scheduling procedures to ensure timely completion of projects.
  • Analyzed resource requirements for each project and identified potential conflicts or delays.
  • Worked closely with project managers to prioritize tasks according to importance and urgency levels.
  • Prepared presentations outlining upcoming assignments and their associated deadlines.
  • Reviewed, processed, and verified payroll documents to ensure accuracy of employee pay.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Created summer curriculum for clients on limited budget.

Education

Some College (No Degree) - Psychology

Brooklyn College of The City University of New York
Brooklyn, NY

Skills

  • Microsoft Suite
  • Relationship Management
  • Adaptability
  • Professional Demeanor
  • Teamwork and Collaboration
  • Interpersonal Skills
  • Reliability
  • Community Outreach
  • Administrative Tasks
  • Strong Work Ethic
  • Quality Control
  • Outlook
  • Salesforce
  • Zendesk
  • Customer Service
  • Data Entry - 35 WPM
  • Great communication skills
  • Active listening
  • Analytical
  • Meticulous attention to detail
  • Self Motivation

Timeline

STH SB Community Coordinator

Department Of Education
01.2024 - Current

Customer Service Representative

Assurant
06.2022 - 12.2022

Customer Service Representative (Contract)

Health E- Commerce
12.2021 - 01.2022

Connection Coach

Brooklyn College: CUNY
01.2021 - 09.2021

Customer Service Representative

TaskRabbit
06.2016 - Current

Consumer Advocate

Nyu Langone
12.2015 - 06.2016

Some College (No Degree) - Psychology

Brooklyn College of The City University of New York

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Elery George