Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elesa Potter

Bartlett,TN

Summary

Personable and dedicated receptionist/legal assistant with 10+ years in the customer service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

12
12
years of professional experience

Work History

Legal Assistant

Douglass and Runger
Bartlett, TN
04.2024 - Current
  • Opened new probate and family law cases in Clio document management software.
  • Ensured that all paperwork was properly filed away into physical files.
  • Maintained and organized pleadings indexes for all cases with attention to detail.
  • Managed attorneys' calendars and scheduled appointments, while also preparing correspondence and filing court documents.
  • Updated databases with new information received from attorneys or clients.
  • Assisted attorney's and paralegals by completing assigned tasks such as client and court phone calls.
  • Scanned physical documents into electronic format for storage in a secure database system.
  • Served as a witness for will signings, traveling to various off-site locations.
  • Notarized documents for clients.
  • Made weekly trips to the Shelby County Register's Office to record deeds and other documents.
  • Maintained organization of Estate planning documents by promptly returning them to the Client for safekeeping after execution.
  • Performed weekly visits to several financial institutions to deposit funds into trust accounts managed by the Probate Estate attorney.
  • Covered reception on an as needed basis.

Receptionist/Legal Assistant

Rogers & Brackin, PLLC
Memphis, TN
07.2021 - 03.2024
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Responded to partners and associate attorney's regarding office operations issues such as mail delivery or office equipment maintenance.
  • Processed customer payments using My Case case management software according to company policies and procedures.
  • Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
  • Assisted with special projects assigned by attorney's when required.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Answered and directed incoming calls using multi-line telephone system.
  • Maintained client confidentiality in all matters.
  • Assisted with organizing document production
  • Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
  • Maintained attorney calendars by keeping track of appointments, meetings and conferences.
  • Notarized legal documents.
  • Photocopied all correspondence, documents and other printed materials.
  • Maintained a professional and courteous attitude with all clients.

Maker

Ryan & Rose, LLC
Bartlett, TN
02.2018 - 12.2020
  • Handmade 400 weekly pacifier clips to be sold in various department stores and on Amazon.

Customer Service

Woodson & Bozeman Inc.
Memphis, TN
06.2012 - 07.2018
  • Responsibilities included: Taking orders from on the road salesmen for GE and Speed Queen Appliances to be shipped by freight from the Memphis warehouse to various dealers and retail stores, all over the south and southeast
  • Ordered replacement parts for various types of appliances
  • Placed truckload orders directly from GE and Speed Queen to be housed in the Memphis warehouse
  • Handled all incoming damaged freight for GE, Speed Queen, and Trane/HVAC
  • Initiated damage claims with the freight companies when GE/Speed Queen and TRANE were received in damaged
  • Worked closely with UPS, FedEx, AAA Cooper, R & L and Southeastern Freight Companies
  • Closed hundreds of claims out with settlements
  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • Documented conversations with customers to track requests, problems, and solutions
  • De-escalated problematic customer concerns, maintaining a calm, friendly demeanor
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge
  • Answered 100+ inbound calls per day and directed them to designated individuals or departments.

Education

Currently enrolled full-time online - Paralegal Studies

University of Arkansas – Grantham
Arkansas
08-2025

Law Enforcement – Reserve Officer -

Oakland Police Department

High School Diploma -

Bartlett High School

Skills

  • Excellent phone & email communication
  • Basic knowledge of Excel
  • Problem-solving abilities
  • Team Player
  • Willingness to Serve
  • Love working with the public
  • Organized
  • Technologically savvy
  • Data Entry
  • Scheduling
  • File Management
  • Clerical Support
  • Administrative Support
  • Scheduling Appointments
  • Greeting and Seating Clients
  • Calendar Management
  • Office Administration

Timeline

Legal Assistant

Douglass and Runger
04.2024 - Current

Receptionist/Legal Assistant

Rogers & Brackin, PLLC
07.2021 - 03.2024

Maker

Ryan & Rose, LLC
02.2018 - 12.2020

Customer Service

Woodson & Bozeman Inc.
06.2012 - 07.2018

Currently enrolled full-time online - Paralegal Studies

University of Arkansas – Grantham

Law Enforcement – Reserve Officer -

Oakland Police Department

High School Diploma -

Bartlett High School

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Elesa Potter