ELESE ROSARIO
Goodyear,AZ
Summary
Dedicated and highly-motivated Front Desk Receptionist with a strong work ethic bringing 1 year of experience in hospitality settings. Adept at working effectively unsupervised and quickly mastering new skills to promote satisfaction and meet company needs with consistent and organized practices. Versed in quickly and accurately answering questions, offering information, adapting to new challenges and delivering dynamic service.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Samir Patel
Tukwila, WA
02.2023 - 04.2024
- Created a friendly and welcoming environment for all guests.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Coordinated travel arrangements for guests.
- Handled cash transactions accurately.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Tracked office supplies and monitored deliveries upon arrival.
- Updated customer information in databases regularly to ensure accuracy of records.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Education
High School Diploma -
Internet Academy
Federal Way, WA05-2022
Skills
- Office Administration
- Communication skills
- Customer service orientation
- Multitasking and Prioritization
- Problem-Solving and Decision-Making
- Attention to Detail
- Adaptability and Flexibility
- Data Entry and Record Keeping
- Telephone Etiquette and Call Handling
- Scheduling and Calendar Management
References
References available upon request.
Timeline
Front Desk Receptionist
Samir Patel
02.2023 - 04.2024
High School Diploma -
Internet Academy
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