Elesha Monsanto
College Park,GA
Summary
Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight.
Overview
15
15
years of professional experience
Work History
Fulfilment Associate
Lowe’s Home Improvement
Fayetteville, GA
09.2020 - Current
- Being friendly and professional, and responding quickly to customer and associate needs
- Ensuring merchandise is in good condition, accurately accounted for, and delivered to customers on-time
- Pulled merchandise safely for loading onto delivery trucks and assisted customers and staff in moving merchandise securely.
- Monitored stock levels and communicated needs for replenishment to management.
- Coordinated with other departments to ensure efficient and timely processing of orders.
Customer Service Associate
Lowe’s Home Improvement
Fayetteville, GA
01.2018 - 09.2020
- Answer customers' questions and provide information on procedures or policies
- Resolve customer complaints
- Receive payment by cash, check, credit card, gift card or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Maintain clean and orderly checkout areas.
Sales Representative
Vector Marketing Corporation
St. Thomas, VI
06.2016 - 06.2017
- Identified opportunities for cross-selling additional products and services.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Generated new sales leads through cold calling and networking activities.
- Answered inquiries from prospective customers regarding features of products and services offered.
Human Resources
University of the Virgin Islands
St. Thomas, VI
10.2015 - 12.2015
- Answering the telephone and addressing routine HR inquiries
- File HR documents
- Log in HR mail and distribution of mail
- Assist with the processing of HR ROA’s (Records of Appointment)
- Assist with benefits administration when needed
- Assist with the process of applications for employment through our People Adm
- System, limited access to HR Information System through (UVI BANNER)
- Assist with the annual leave audit
- Assist with processing Unemployment and Worker’s Compensation claims and other related duties as assigned from time to time.
Accounting Clerk
Water and Power Authority
St Thomas, VI
06.2015 - 08.2015
- Maintains accounting records by making copies; filing documents
- Maintains accounting databases by entering data into the computer; processing backups
- Protects organization's value by keeping information confidential
- Updates job knowledge by participating in educational opportunities
- Accomplishes accounting and organization mission by completing related results as needed.
Assistant Accountant
Sugar Bay Resort
St Thomas, VI
06.2012 - 08.2012
- Prepared, examined, or analysed accounting records, financial statements, or other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards
- Reported to management regarding the finances of establishment
- Established tables of accounts and assign entries to proper accounts
- Developed, implemented, modified, and documented recordkeeping and accounting systems, making use of current computer technology.
Legal Secretaries
Leonard B. Francis Law Firm
St Thomas, VI
11.2009 - 12.2009
- Prepared and processed legal documents and papers, such as summonses, subpoenas, complaints, appeals, motions, and pre-trial agreements
- Mailed, faxed, or arranged for delivery of legal correspondence to clients, witnesses, and court officials
- Received and placed telephone calls
- Organized and maintained law libraries, documents, and case files
- Scheduled and made appointments.
Education
Bachelor’s degree in business administration -
University of The Virgin Islands
St. Thomas, U.S.V.ISkills
- Great communication skills both written and verbal Microsoft Office Skills Ability to work in a group as well as independently with little or no supervision Ability to work in a stressful environment while maintaining a positive attitude with a smile
- Customer Service
- Order Fulfillment
- Organizational Skills
- Teamwork and Collaboration
References
References available upon request.
Timeline
Fulfilment Associate
Lowe’s Home Improvement
09.2020 - Current
Customer Service Associate
Lowe’s Home Improvement
01.2018 - 09.2020
Sales Representative
Vector Marketing Corporation
06.2016 - 06.2017
Human Resources
University of the Virgin Islands
10.2015 - 12.2015
Accounting Clerk
Water and Power Authority
06.2015 - 08.2015
Assistant Accountant
Sugar Bay Resort
06.2012 - 08.2012
Legal Secretaries
Leonard B. Francis Law Firm
11.2009 - 12.2009
Bachelor’s degree in business administration -
University of The Virgin Islands
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