Elesia Conway
Columbus,GA
Summary
Attentive Attractions Attendant supervising and monitoring operational procedures to promote safe experiences. Successfully building positive rapport with customers, maintaining professional appearance and upholding strong public image.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Attractions Attendant
Kalahari Resorts Dells
Wisconsin Dells, WI
09.2022 - Current
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Inspected equipment to detect wear and tear and noted parts needing immediate repair.
- Operated attraction equipment precisely to concur with operational procedures.
- Communicated with manager to discuss ride maintenance or repair issues.
- Pulled down safety bars and secured riders according to specified attraction details.
- Checked equipment for proper functioning before allowing patrons access to rides or attractions.
- Assisted with crowd control when necessary during peak periods of visitation.
- Stocked supplies such as brochures, maps, food items as needed throughout the day.
- Inspected tickets for accuracy and validity prior to admission.
- Answered questions from guests about available services and amenities.
- Enforced rules of the attraction park according to established policies.
- Conducted regular inspections of rides throughout the day for potential hazards.
- Gave cohesive directions to guests to easily find attractions, restaurants, and restrooms.
Lifeguard
Mt Olympus Theme Parks
Wisconsin Dells, WI
04.2021 - 08.2022
- Enforced all safety regulations and posted rules for patrons.
- Monitored swimmers to ensure safety in the pool area.
- Watched over swimmers to respond quickly to distress situations.
- Performed emergency rescues when necessary.
- Maintained neat and clean pool area and clean water.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Performed regular cleaning and maintenance of pool equipment.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Cautioned swimmers regarding unsafe practices and safety hazards.
- Inspected equipment and ensured proper operation before allowing guests access to rides.
- Verified that each rider was properly secured before activating the ride mechanism.
- Ensured safety of all participants on the ride by providing instruction to riders prior to sliding.
Attractions Operator
Universal Orlando
Orlando, FL
01.2019 - 03.2021
- Collected ride tickets and tracked number of patrons each day.
- Fastened patrons' safety belts and bars to prevent injuries during ride.
- Operated Hogwarts Express ride with attention to proper functioning and safety as guests get on and off ride.
- Operated amusement park rides such as roller coasters, carousels, ferris wheels. safely according to manufacturer's instructions.
- Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Obtained CPR and First Aid certifications to maintain guest safety in emergency situations.
- Adhered to all safety protocols while operating rides and attractions.
- Provided customer service support by answering questions about attractions and activities.
- Greeted guests upon arrival, providing helpful information and directions as needed.
- Organized games, contests, events for visitors when needed.
- Reported any incidents or accidents immediately to management staff for appropriate action.
- Ensured all visitors followed attraction guidelines and rules regarding safety regulations.
- Responded quickly to all mechanical breakdowns ensuring minimal disruption to operations.
- Assisted guests who required special assistance during their visit.
- Verified tickets for admission to ensure accuracy of admissions data.
- Interacted with customers in a friendly manner while resolving any concerns they may have had regarding the attractions or services offered at the facility.
- Supervised loading and unloading areas of rides and monitored riders' behavior inside the ride vehicles.
- Checked guest's height restrictions prior to allowing entry onto certain rides.
- Assisted with attractions setup, including setting up props and equipment for events.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA08-2018
Some College (No Degree) - Personal And Culinary Services
Earle C. Clements Job Corps Academy
Morganfield, KYSkills
- Safety Procedures
- Equipment Maintenance
- Queue Management
- Upselling Abilities
- Safety Awareness
- Equipment Inspection
- Policy Compliance
- Safety Management
- Customer Service
- Emergency Procedures
- First Aid Training
Timeline
Attractions Attendant
Kalahari Resorts Dells
09.2022 - Current
Lifeguard
Mt Olympus Theme Parks
04.2021 - 08.2022
Attractions Operator
Universal Orlando
01.2019 - 03.2021
High School Diploma -
Penn Foster Career School
Some College (No Degree) - Personal And Culinary Services
Earle C. Clements Job Corps Academy
Similar Profiles
Diana C LondonoDiana C Londono
Baker at Kalahari Resorts DellsBaker at Kalahari Resorts Dells
Karina Melissa Mamani MarcaKarina Melissa Mamani Marca
Food and Beverage Attendant at Kalahari Resorts DellsFood and Beverage Attendant at Kalahari Resorts Dells
Ana-Maria TimpauAna-Maria Timpau
Front Desk Manager at Dells Resorts INCFront Desk Manager at Dells Resorts INC