Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elethia Colello

Germantown,MD

Summary

With a diverse professional background encompassing customer service management, technical support, and supervisory roles, I bring a robust set of skills and accomplishments to any receptionist or help desk position. My experience in managing operations, ensuring quality control, and providing excellent customer service equips me with the versatility and adaptability required for frontline customer interactions. My organizational skills, meticulous attention to detail, and proficiency in managing client communications make me an ideal candidate for roles focused on administrative support and customer service.

Overview

12
12
years of professional experience

Work History

Customer Service Manager

Bronze Angel Cleaning Services
10.2021 - Current
  • Oversee daily operations, including client interactions, scheduling, and team coordination
  • Maintain high service standards and implement rigorous quality control measures
  • Prioritize customer satisfaction, resulting in a high rate of repeat clientele.

Technical Support Specialist

Panasonic
12.2022 - 10.2023
  • Provide troubleshooting and technical support for industrial machinery
  • Conduct thorough inspections and deliver precise technical solutions
  • Implement quality control measures to enhance client support.

Customer Support Supervisor

PathTec
01.2020 - 09.2022
  • Supervise customer support team, ensuring high-quality service delivery
  • Oversee execution of support processes and contribute to the resolution of client issues
  • Maintain adherence to quality standards and provide training to support staff.

Administrative Assistant

Elite Housekeeping Services
07.2012 - 11.2019
  • Manage administrative tasks and client communications for housekeeping teams
  • Implement and manage schedules, ensuring high standards of service delivery
  • Provide guidance, training, and support to staff, fostering a productive and motivated team.

Education

Shaw High School
Columbus, GA

Bachelor’s - Gender Studies

University of Maryland, College Park
College Park, MD

Skills

  • Proficient in Microsoft Office Suites and various office software applications
  • Familiarity with various inventory management systems

Timeline

Technical Support Specialist

Panasonic
12.2022 - 10.2023

Customer Service Manager

Bronze Angel Cleaning Services
10.2021 - Current

Customer Support Supervisor

PathTec
01.2020 - 09.2022

Administrative Assistant

Elite Housekeeping Services
07.2012 - 11.2019

Shaw High School

Bachelor’s - Gender Studies

University of Maryland, College Park
Elethia Colello