Eleuterio (Teo) Roman
Wichita,Kansas
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets. Attentive Shift Leader with 2 and a half years of comprehensive experience overseeing and monitoring team members. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
3
3
years of professional experience
Work History
Shift Lead Supervisor
Tropical Smoothie Cafe
Wichita , KS
10.2021 - 03.2023
- Provided leadership and direction to shift staff, ensuring company policies and procedures were followed.
- Ensured all daily operations were in compliance with safety standards and regulations.
- Assigned tasks to employees based on their abilities, skill levels, and experience.
- Resolved customer complaints efficiently by providing timely solutions or escalating the issue as needed.
- Monitored quality of product output to ensure it met customer specifications.
- Trained new hires on job duties, safety protocols, and company policies and procedures.
- Maintained accurate inventory records of products used during shifts.
- Collaborated with management to develop plans for improving productivity and reducing costs.
- Managed employee breaks and lunches according to established guidelines while maintaining production goals.
- Analyzed data from previous shifts to identify trends in production issues or errors.
- Addressed employee grievances promptly; sought assistance from Human Resources if needed.
- Investigated workplace accidents and incidents thoroughly; prepared detailed reports outlining findings and corrective actions taken.
- Served as a liaison between shift staff and upper-level management; communicated any changes in policy or procedure quickly.
- Monitored daily operations for quality and adherence to work order specifications.
- Supervised, trained and guided team by coaching on daily activities.
- Communicated daily schedule and delegated work to employees.
- Coordinated efficient line changeovers to meet standards and maximize uptime.
- Educated customers about offerings, promotions and pricing to boost sales.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Coached team members to increase productivity and reduce workplace accidents.
- Checked orders for quality and completeness.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Managed daily workflow and scheduled staff for adequate coverage.
- Observed and monitored utilization of equipment.
- Set up and adjusted machines and equipment to produce pre-determined results.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Planned and developed new operation processes to innovate and stay competitive.
- Evaluated and assessed personnel to identify potential candidates for promotion.
- Planned and managed resources to consistently meet production, quality and cost goals.
Crew Team Member
A1-Hauling junk removal
Wichita, KS
04.2020 - 09.2020
- Inspected equipment for proper functioning prior to use.
- Cleaned work areas regularly throughout shift.
- Followed all safety regulations while operating machinery or handling chemicals.
- Greeted customers and cultivated positive experiences in line with company standards.
- Fielded hundreds of customer requests on daily basis varying in complexity and volume with urgency and professionalism.
- Followed orders of senior leadership with exacting accuracy in moment and without question.
- Drove team success by quickly completing assigned tasks.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Maintained clerical correspondence via email and phone.
- Assisted with the loading and unloading of materials from delivery trucks.
- Moved, lifted, and carried heavy objects in accordance with safety regulations.
- Cleaned and maintained tools, machinery, and work areas to ensure safe operations.
- Removed debris from job sites after completion of projects.
- Followed instructions from supervisors regarding job duties and safety protocols.
- Ensured that all safety protocols were followed during work activities.
- Worked collaboratively with team members to complete assigned tasks quickly and efficiently.
- Gained independent working skills and guided and mentored less experienced team members.
- Operated equipment with strong focus on safety and ground communication.
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
- Read plans, instructions or specifications to determine work activities.
Education
High School Diploma -
WAA
Wichita, KS05-2024
Skills
- Customer service focus
- Decision-making capabilities
- Scheduling expertise
- Sales Strategies
- Employee Training
- Staff Motivation
- Equipment Troubleshooting
- Customer Service Management
- Motivational Leadership
- Quality Inspections
- Staff Development
- Role Modeling
- Complaint resolution
- POS System Operation
- Conflict Resolution
- Drawer Assignments
- Creative Problem-Solving
- Safety processes and procedures
- Cash Handling
- Interpersonal Relations
- POS Deletions
- Sales and Upselling
- Diplomatic and Fair
- Workflow Analysis
- Quality Assurance
- Time management abilities
- Critical Thinking
- Task Prioritization
- Professional Demeanor
- Multitasking
Affiliations
im a huge pet fan they always bring joy even on difficult stressful days. i keep fish, rats, cats, and a dog!
Timeline
Shift Lead Supervisor
Tropical Smoothie Cafe
10.2021 - 03.2023
Crew Team Member
A1-Hauling junk removal
04.2020 - 09.2020
High School Diploma -
WAA
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