Summary
Overview
Work History
Education
Skills
Languages
Certification
Get To Know Me
Timeline
Generic

Elexa Wilson

Medina

Summary

Highly personable and skilled in customer service, with background as Host and Hostess in restaurant, lounge, and coffee shop settings. Possess strong organizational skills to manage reservations and seating arrangements efficiently. Known for creating welcoming atmosphere for guests and addressing needs promptly, resulting in improved customer satisfaction. Proven ability to work effectively under pressure while maintaining smooth operation of front-of-house activities. High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Host, Food Runner

Columbia Hospitality Inc.
Snoqualmie
08.2024 - Current
  • Managed incoming calls during busy shifts.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Provided excellent customer service by anticipating customer needs.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Ensured compliance with health and safety regulations within the restaurant.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Answered phones promptly to record and confirm reservations.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Helped service staff handle demand by distributing food and beverages.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Facilitated team collaboration, communication, and productivity.
  • Resolved employee conflicts through effective communication techniques.
  • Maintained organized, clean and sanitized work areas to meet company and regulatory requirements.
  • Cleaned and sanitized utensils, dishes or silverware.
  • Assisted in the plating and presentation of food for service.
  • Observed food safety and sanitation protocols to reduce germ spread.

Education

Tahoma High School
Maple Valley, WA

Skills

  • Customer service
  • Health and safety compliance
  • Reservation management
  • Team collaboration
  • Conflict resolution
  • Effective communication
  • Time management
  • Food safety protocols
  • Food safety
  • Beverage service
  • Problem-solving
  • Warm and friendly
  • Adaptable to change
  • Written communication
  • Guest satisfaction
  • Workflow coordination
  • Multitasking capacity

Languages

American Sign Language
Professional

Certification

  • I have my food handlers permit, Health certification, CPR AED and First aid certification.

Get To Know Me

  • I am very hard working dedicated to everything I've done I've been working since i was 12 my family owns a daycare and I've been using hospitality skills for the past 5 years learning good communication skills and work ethic for a while now. I am very good in fast paced areas and always ready for the next thing. i am very good with communication and a very fast learner i catch on to things very easily. When i first started at Salish lodge with columbia it only took me a couple days to catch on and i was on a roll Ready to learn more. i am always ready to learn and grown and try new things and i am so excited to meet new people and create a warm fun environment for customers

Timeline

Host, Food Runner

Columbia Hospitality Inc.
08.2024 - Current

Tahoma High School

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