Elexas Potter
Grand Mental Health
Ponca City,OK
2027
years of professional experience
Dedicated professional specializing in behavioral health interventions and recovery support. Proven ability to develop tailored support plans and facilitate recovery sessions, enhancing client self-advocacy and overall satisfaction while ensuring safety and stability.
Work History
Peer Recovery Support Specialist
3 Years 3 Months- Provided crisis intervention support, ensuring safety and stability for individuals in distress.
- Developed and implemented individualized support plans tailored to client needs and goals.
- Facilitated recovery planning sessions to enhance client engagement and self-advocacy.
- Collaborated with multidisciplinary teams to coordinate holistic care and resource access.
- Conducted regular follow-ups to monitor progress and adjust strategies as needed for effectiveness.
- Educated clients on coping strategies, life skills, and community resources for sustained recovery.
- Developed therapeutic rapport with clients through empathetic listening and genuine interest in their experiences and perspectives.
- Increased client satisfaction by tailoring support services to meet unique cultural, linguistic, or other specific requirements.
- Maintained up-to-date knowledge of local community resources available to clients in order to provide accurate information and appropriate referrals when needed.
- Provided crisis intervention services when necessary, ensuring client safety and connecting them with appropriate resources for further support.
- Promoted a safe environment for clients by adhering to strict confidentiality policies and respecting individual privacy concerns at all times.
- Participated in ongoing professional development opportunities aimed at expanding knowledge of best practices for supporting individuals in recovery.
- Supported clients in achieving personal goals by providing resources, guidance, and encouragement throughout their recovery journey.
- Supported clients with compassionate, empathetic face-to-face counseling.
Member Advisor II
- Resolved member issues efficiently, ensuring timely follow-up and support for optimal service experience.
- Assisted members with account inquiries and transaction processing to enhance customer satisfaction.
- Educated members on credit union products and services, fostering informed financial decisions.
- Collaborated with team members to streamline processes, improving overall operational effectiveness.
- Assisted members in navigating online banking platforms, promoting the use of digital tools for ease of account management.
- Built strong relationships with members, resulting in increased loyalty and referrals.
Education
GED
Skills
Behavioral interventions
Recovery planning
Relapse prevention
Motivational interviewing
Goal setting assistance
Crisis intervention techniques
Self-care strategies
Recovery plans
Wellness coaching
Professional boundaries
Timeline
Peer Recovery Support Specialist
Grand Mental Health
06.2023 - CurrentRead More
Member Advisor II
Cherokee Strip Credit Union
2021 - 06.2023Read More
GED Testing Service
GED
Read More