Elexia Cunningham
Dispatcher
West Sacramento,CA
Summary
- Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
- Well-qualified dispacth with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
- Dedicated Dispatcher knowledgeable about training employees, coordinating work schedules and updating dispatch logs. Consistently looking for ways to improve efficiency and optimize procedures. Offers excellent communication skills combined with active listening expertise.
Overview
3
3
years of professional experience
Work History
Dispatcher
Distro Ave LLC
Sacramento, CA
2021.06 - Current
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed investigations to verify and resolve customer complaints.
- Dispatch orders out to drivers to process orders.
- Trained new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction.
Dispatcher
Kolas
Sacramento, CA
2020.08 - 2021.06
- Dispatched drivers out to consumers home address to fulfill orders.
- Processed any phone orders coming in for new orders/complaints, while also receiving online orders, and dispatching drivers to the location.
- Processed card payments as well as handled end of the night drops/daily reports.
Warehouse Associate
Hamama Inc
Sacramento , United States
2019.10 - 2020.07
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Entered quantity received against purchase order in computer system.
Customer Service Representative
Faneuil Inc
Sacramento, CA
2018.08 - 2019.01
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Recorded account information to open new customer accounts.
- Worked on two computers using a various number of applications, making sure the consumers are getting the best health coverage for them.
Education
High School Diploma -
Yolo High School
Sacramento, CA 2001.05 -
Skills
Excellent written and verbal communication skills
Ability to work in a highly demanding environment under pressure consistently
Capable of on the spot problem solving with minimal supervision
Strong sense of time management
Capable of organizing and implementing duties and tasks
Thrives and succeeds in unison environments
Knowledge of Cisco, and CRM software
Timeline
Dispatcher
Distro Ave LLC
2021.06 - Current
Dispatcher
Kolas
2020.08 - 2021.06
Warehouse Associate
Hamama Inc
2019.10 - 2020.07
Customer Service Representative
Faneuil Inc
2018.08 - 2019.01
High School Diploma -
Yolo High School
2001.05 -