Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elexis Agbodza

Las Vegas,NV

Summary

Decisive Administrative Assistant accustomed to managing administrative team members and handling business operations with sound judgment and reasoned thinking. Highly resourceful with proven history of tackling complex projects with superior results. Proficient in schedule management, company event coordination and financial reporting.

Overview

8
8
years of professional experience

Work History

Support Staff Assistant

American Airlines
Las Vegas, NV
11.2022 - Current
  • Provided administrative support to staff members, including scheduling meetings and managing calendars.
  • Composed emails, memos, letters, faxes, and other correspondence according to established guidelines.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Processed payroll for up to 500 employees weekly using specialized software.
  • Calling for overtime to help provide coverage for the operation
  • Managed incoming invoice from company vendors to ensure account are in good standing
  • Assist management with different projects

Customer Service Representative

Anthem Insurance Company
Las Vegas, NM
10.2021 - 11.2023
  • Demonstrated excellent communication skills in resolving product and consumer complaints
  • Fielded customer complaints and queries, fast-tracking them for problem resolution
  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Consulted with customers to resolve service and billing issues
  • Explained benefits, features and recommendations to maximize client retention
  • Made outbound calls to obtain account information
  • Answered inbound calls, chats and emails to facilitate customer service
  • Set up and activated customer accounts.

Administrative Assistant

Bridge Counseling & Therapy Center LLC
Las Vegas, NV
09.2016 - 01.2020
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies
  • Answered and directed incoming calls using multi-line telephone system
  • Greeted visitors, assessed needs and directed to appropriate personnel
  • Rendered information to callers and drafted office emails
  • Set travel arrangements and gathered documents for management and executive staff meetings and trips
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily
  • Sorted incoming mail and directed to correct personnel each day
  • Oversaw office inventory by restocking supplies and submitting purchase orders.

Education

High School Diploma -

San Diego Charter School

Skills

  • PC proficient
  • Timeline Planning and Management
  • Microsoft
  • Cash deposit preparation
  • Data entry documentation
  • Multitasking and prioritization
  • Dedicated team player
  • Flexible Resourceful
  • Organization and efficiency
  • Data entry
  • Multitasking ability
  • Quality control

Timeline

Support Staff Assistant

American Airlines
11.2022 - Current

Customer Service Representative

Anthem Insurance Company
10.2021 - 11.2023

Administrative Assistant

Bridge Counseling & Therapy Center LLC
09.2016 - 01.2020

High School Diploma -

San Diego Charter School

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Elexis Agbodza