Elexis Riddle

Work History

Sunrise Counseling And Psychological Services

Virginia Beach, Virginia

05.2021 - Current

Reviewed more than 600 financial patient statements per 1 week.
Supported Administrative Director with special projects and additional job duties.
Supported Billing Director with special projects and additional job duties.
Identified improvement changes regarding key processes for internal controls and accounting procedures.
Developed strategic plans for day-to-day financial operations.
Trained 6 employees and continued mentoring to promote positive feedback and engagement.
Complied with established internal controls and policies.
Assisted staff with billing and administrative questions.

Sunrise Counseling And Psychological Services

Virginia Beach, Virginia

05.2021 - Current

Posted and adjusted payments from insurance companies.
Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
Located errors and promptly refiled rejected claims.
Precisely evaluated and verified benefits and eligibility.
Identified and resolved patient billing and payment issues.
Communicated effectively and extensively with other departments to resolve claims issues.
Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
Printed and reviewed monthly patient aging report and solicited overdue payments.
Managed collections claims for unpaid bills against estates of debtors.
Communicated with insurance providers to resolve denied claims and resubmitted.
Collected payments and applied to patient accounts.
Prepared billing statements for patients and verified correct diagnostic coding.
Prepared accounts with past due balances and transferred those cases to collection agency.
Liaised between patients, insurance companies and billing office.
Billed over 300 encounters weekly.

Bed Bath And Beyond

Greenwood, Indiana

03.2018 - 08.2018

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Provided positive first impressions to welcome existing, new and potential customers.
Engaged with customers to effectively build rapport and lasting relationships.
Solved customer challenges by offering relevant products and services.
Increased sales by offering advice on purchases and promoting additional products.
Completed orders and organized product deliveries to meet customer timetables.
Applied security and loss prevention training toward recognizing risks and reducing store theft.

McAlister's Deli

Greenwood, Indiana

05.2017 - 06.2018

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Answered questions about store policies and addressed customer concerns.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Maintained current knowledge of store promotions and highlighted sales to customers.