Summary
Overview
Skills
Work Availability
Work History
Education
References
Quote
Timeline
OfficeManager
Elexis Roberts

Elexis Roberts

Murfreesboro,TN

Summary

Seeking a role within a company that will allow me to affirm my ability and willingness to manage data to improve processes. I possess excellent organizational skills, along with time management capabilities. I'm able to cultivate strong business relationships with clients. I can collaborate and work with a team, but I also have the patience and focus to work independently if required. In addition, I'm very detailed oriented, a critical thinker, and adaptable to change.

Overview

7
7
years of professional experience

Skills

  • IT Procurement
  • Project Management
  • Relationship Building
  • Software Asset Management
  • Contract & Vendor Management
  • Hardware Asset Management
  • MS Office 365 Word, Excel, PowerPoint & Outlook
  • Proficiency with Ariba Software
  • Experienced with ServiceNow, JIRA, & Zendesk software
  • Strong Customer Service & Communication Skills, both written and verbal

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work History

IT Business Analyst - Software Contracts Mgmt.

L3Harris Technologies, Inc.
Remote
03.2022 - 06.2023
  • Managed over 60 Enterprise Indirect/Direct contracts. From Mid-to high-level strategic projects. Developing and maintaining relationships with software vendors such as (Tableau, Cognitus, Veeam, Biscom, Serrala, Passware, & more). Overseeing the entire lifecycle of a software contract from initiation to termination and ensuring compliance with contractual obligations. Evaluated vendor's/reseller's quotes to compare prices. Reviewed Statements of Work to ensure the period of performance and scope aligned with the business needs to prepare requisitions for new purchases or contract renewals. Collaborating with procurement to onboard new suppliers into the Ariba ordering system.
  • Internal meeting prepping before vendor calls to understand the business needs and how each software is used in their environment, Noting if there are any performance issues or concerns. Identifying budget owners/stakeholders, additional approvers, and cost codes for proper allocation, Note-taking, and strategizing with Category Mgr on what needs to be executed during/after vendor calls. Redlining documents. Knowing the impact (financial/functional) if not fully approved on time (for renewals). Knowing when to follow up with a vendor or budget owner, Requesting extensions if needed to avoid work stoppage/late fees accruing.
  • Drafting and completing Cost Analysis & Executive Summaries before entering PRs into Ariba to Analyze price proposals, financial reports, and other data to determine reasonable prices, reflect the previous fiscal year, and cost savings/increase, if any. Managing contract documentation and any license data received. Creating software entitlements in ServiceNow, recording entitlement#, before properly assigning them to track each asset.

IT Asset Manager

Travelite Inc.
Remote
11.2020 - 02.2022
  • Purchasing and provisioning all equipment and software. Ariba ordering software was utilized for purchasing directly from select vendors, ensuring every order is properly charged back to properly reconcile invoices once an order has arrived and POs have been marked Goods Received
  • Utilized integration tools within (SAM)-ServiceNow Asset Management environment to manage Hardware and Software Assets. I managed each license entitlement, license data, and distribution/redistribution
  • SAM dashboard allows us to balance the number of licenses purchased with the actual number of licenses consumed. While the (HAM)-Hardware Asset Management environment was utilized to track specific hardware models and their end-to-end lifecycle management.

Site IT Support Analyst

Petcare Inc
Franklin, TN
10.2019 - 10.2020
  • Built relationships with senior leadership & colleagues at all levels, along with vendors. Partnering with stakeholders/site owners, to ensure that excellent Tier-2 level technical support was provided, and all customer needs were met, for the corporate office & 25 sites/plants across the U.S., for both on-site and remote end users, along with external vendors/consultants.
  • ServiceNow was used to manage the ticket queue. Ensuring Incidents/Tasks are assigned, and completed in a timely manner, to meet SLAs. Integration tools within (SAM)-ServiceNow Asset Management environment were used to manage the entitlements, license keys, and distribution/redistribution of each license. (HAM)-Hardware Asset Management environment was utilized to track specific hardware models and their end-to-end lifecycle.
  • This position also afforded me the opportunity to learn the procurement side of IT. In doing so, I became the lead Procurement Specialist for my division.
  • Processing and provisioning all equipment and software-related orders for 26 Petcare sites across North America. Utilizing Ariba ordering system for purchasing directly from the vendor, making sure every order is properly charged back to the correct cost center code (Dept), reconciling invoices once order has arrived, and POs have been marked Goods Received.

Sr. Technical Specialist

LexisNexis / VitalChek
Brentwood, TN
01.2019 - 10.2019
  • Provided Tier 1 & Tier 2 Technical and Application Support for our internal users in an office, remotely, and external users in over 400 government offices across the U.S. Handling between 17-25 inbound calls on an average day or more, depending upon a system outage or a Database server issue.
  • Creating and escalating tickets to the NetOps team. Updating and responding to all Outlook email requests sent to the team. Utilizing the JIRA ticketing system to create tickets, track issues, and manage the ticket queue.
  • Providing hardware support For VeriFone credit card terminals and payment processing kiosks in the field at all government offices, funeral homes, and DOT sites. Using a proxy to complete Biweekly patching remotely for assigned Kiosks in the field.
  • Imaging PCs for new hires and end-user upgrades. Migrating users from Windows 7 to Windows 10. Running a security script on PCs that pop up on the vulnerability list.
  • Document management, ensuring the consumers' contact information and vital records are handled securely. This included birth certificates, ID/driver's licenses, and Social Security cards.
  • Passing and staying current on all my security compliance training. (UDAAP) Unfair, Deceptive, or Abusive Acts and Practices; (FCRA) Fair Credit Reporting Awareness; Cyber Defense; Data Protection & Destruction; and Physical Security.
  • Other duties include accounting, such as handling financial records for city, county, and state offices. Resetting their checks/ACH closeouts for all government agencies and placing an ACH on hold until further notice, when requested. Processing refunds/credits back to customers upon agency request. Flipping the payment status on orders in an ‘Open/Partially-Paid' status to ‘Refunded' for 30 days or more
  • Helped the company maintain its PCI compliance. Part of being PCI compliant also required my team and I to check and replace any equipment in the field that is missing the tamper seal or displaying tampering on the screen.
  • Managing and updating the fee data for DOT trucking locations for oversize permits. Managing and updating the merchant fee data for Global and Vantiv (These are our payment processors).

Technical Consultant

Round Tower
Franklin, TN
07.2018 - 01.2019
  • Abetted with a healthcare company's migration from Windows 7 to Windows 10. Re-imaging laptops & desktops, hardware upgrades, and deploying equipment
  • Providing remote support, scanning files for security purposes then transferring to OneDrive using Bomgar.
  • Setting up and upgrading users' workstations that are on-site. Providing VPN, Office 365, mobile phone, and Multi-factor authentication support. Setting up Amazon virtual workspace for end users.

IT Support Specialist

VACO, LLC
Brentwood, TN
02.2018 - 04.2018
  • Onboarding new-hires. Prepping tech packages for new Internal employees and consultants. Pc builds, re-image, hardware upgrades, and deploying equipment. Managing Inventory.
  • Zendesk (SAM)-Software Asset Management environment was used to manage the quantity, license keys, and distribution/redistribution of each license. Balanced the number of licenses purchased, with the actual number of licenses used, to ensure the usage of all installed software, were following the terms and conditions of specific vendor, license agreements. This helped minimize liabilities associated with software, in the event of an audit.
  • Zendesk was also used in managing the ticketing system to ensure tasks & issues were completed in a timely matter to meet SLAs
  • Using Active Directory, I was able to ensure the users & computers were in the correct groups & OU's. In addition, provide password resets, creating & disabling accounts, and granting permissions
  • Abetted with the company's migration from Windows 7 to Windows 10. Setting up and upgrading users' workstations. Troubleshooting and supporting end users onsite and remotely across the US using TeamViewer.

IT Coordinator

Kenny Construction Co
Northbrook, IL
05.2016 - 07.2017
  • On-boarding relative to, prepping tech packages for the new hires. This included pc builds, re-imaging, hardware upgrades, and deploying equipment. Ensuring the users & computers are in the correct groups & OU's, Password resets, creating & disabling accounts, and granting permissions using Active Directory
  • ServiceNow was used in managing the ticketing system to ensure tasks & issues were completed promptly. (SAM) tool was used within ServiceNow to keep track of the number of licenses the organization purchased and the number of licenses being used. Using the Service Now ticketing system to ensure tasks are completed promptly.
  • Implementing, troubleshooting, and supporting technologies & services remotely for 500 end users across the US. Keeping Inventory of all equipment
  • Networking & legal responsibilities such as contract management and being vendors' primary point of contact. Construction site turn-ups, cabling, and racking of all Cisco equipment (routers, switches, WAPs, & servers) while communicating with the infrastructure team to ensure the proper setup.
  • Maintained accurate and up-to-date communication with construction site managers, general contractors, subcontractors, owners, and all leadership, on the project scope, budget, and timeline. Working closely with the company's lawyers, providing archived emails for legal purposes.

Education

B.S - Information Systems Technology / Business Marketing Candidate

SOUTHERN ILLINOIS UNIVERSITY
05.2024

Associates - Applied Science Information Technology

KENNEDY-KING COLLEGE
05.2015

certifications Advance Certification in Computer Information Systems -

References

references REFERENCES References available upon request

Quote

Growth demands a temporary surrender of security.
Gail Sheehy

Timeline

IT Business Analyst - Software Contracts Mgmt.

L3Harris Technologies, Inc.
03.2022 - 06.2023

IT Asset Manager

Travelite Inc.
11.2020 - 02.2022

Site IT Support Analyst

Petcare Inc
10.2019 - 10.2020

Sr. Technical Specialist

LexisNexis / VitalChek
01.2019 - 10.2019

Technical Consultant

Round Tower
07.2018 - 01.2019

IT Support Specialist

VACO, LLC
02.2018 - 04.2018

IT Coordinator

Kenny Construction Co
05.2016 - 07.2017

B.S - Information Systems Technology / Business Marketing Candidate

SOUTHERN ILLINOIS UNIVERSITY

Associates - Applied Science Information Technology

KENNEDY-KING COLLEGE

certifications Advance Certification in Computer Information Systems -

Elexis Roberts