Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Elexis Simonton

Elexis Simonton

Houston,Texas

Summary

I am a punctual and motivated individual who is able to work in a busy environment and produce high standards of work. I am an excellent team worker and am able to take instructions from all levels and build up good working relationships with all colleagues. I am flexible, reliable and possess excellent time keeping skills.

Overview

8
8
years of professional experience

Work History

Sales Agent

Nutrisystem
01.2023 - 02.2024
  • Answered outbound calls
  • handle each customer interaction with courtesy and respect to guarantee exceptional service while supporting company values and policies. Make outbound calls to convert leads into sales.
  • Resolved customer complaints promptly and effectively.
  • Generated leads through cold calling, online searches, and referrals from existing clients.

Customer Service Agent

THE HELLER GROUP
Houston, TX
05.2019 - 12.2022
  • connects and builds rapport with a variety of customer types by using common courtesy, creating empathy, actively listening, educating, and offering solutions which caters to our customers needs. Diffuses high tension situations as the need arises and goes above and beyond to resolve any issue.
  • Assisted customers with inquiries regarding products and services through phone, email, and chat.
  • Advised customers on purchasing decisions based on their individual needs.

Fullfillment

TARGET
Missouri City, TX
09.2017 - 02.2019
  • Worked effectively in team environments to make the workplace more productive.
  • the fulfillment team picks, preps, packs, sorts, and ships products safely, efficiently and effectively to deliver convenience and quality for our guest.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Volunteer Inventory Management Clerk

City of Arcola office
Arcola, TX
06.2016 - 08.2017
  • Processed returns from customers and recorded them into the system promptly.
  • Verified incoming shipments against purchase orders for accuracy and completeness.
  • Reviewed invoices for accuracy prior to payment processing.
  • Maintained accurate records of all transactions in the inventory management system.
  • Updated database with item descriptions, pricing information, expiration dates.

Education

High School Diploma -

HIGHTOWER HIGH SCHOOL
Missouri City, TX
06-2015

Some College (No Degree) - Information Health Technology

HOUSTON COMMUNITY COLLEGE
Houston, Texas

Skills

  • Communication
  • Active listening
  • team player
  • Problem-solving
  • Dedication
  • Time management
  • medical terminology
  • ICD-10-CM
  • microsoft suite epic
  • 45 wpm typing
  • customer relationship management (CRM)
  • patience
  • adaptibility

Affiliations

  • 2 years experience in a receptionist or coordinator role
  • excellent communication and interpersonal skills, with the ability to interact professionally with a diverse range of clients and staff
  • strong organizational skills, with the ability to manage multiple tasks simultaneously and prioritize effectively.
  • experience in handling cash and credit cards transactions, with a strong attention to detail.
  • a positive attitude and a commitment to providing exceptional customer service at all times.

Timeline

Sales Agent

Nutrisystem
01.2023 - 02.2024

Customer Service Agent

THE HELLER GROUP
05.2019 - 12.2022

Fullfillment

TARGET
09.2017 - 02.2019

Volunteer Inventory Management Clerk

City of Arcola office
06.2016 - 08.2017

High School Diploma -

HIGHTOWER HIGH SCHOOL

Some College (No Degree) - Information Health Technology

HOUSTON COMMUNITY COLLEGE

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Elexis Simonton