Knowledgeable and dedicated customer service professional with extensive experience in the Chat Support Specialist Industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializing in quality , speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Hi, I’m
Elexis Thomas
Gloster,MS
Summary
Overview
7
years of professional experience
1
Certification
Work History
FH Cann , And Associates
Customer Service Representative
01.2022 - 04.2023
Job overview
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Tracked customer service cases and updated service software with customer information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Enhanced productivity levels by anticipating needs and delivering outstanding support taking over 45 calls per day , as well as live chats!
Adobe Cafe
Server/Waiter
05.2017 - 12.2017
Job overview
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Bussed and reset tables to keep dining room and work areas clean.
- Used cash registers and credit card machines to cash out customers.
- Prepared specialty desserts for customers for special occasions.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Stayed up-to-date on menu changes to help customers make food choices.
- Supported needs of numerous- person wait staff who attended to specific needs of countless customers daily for upscale restaurants with social relevancy and intentionality
- Cultivated warm relationships with regular customers
Forever 21
Sales Associate
01.2016 - 12.2016
Job overview
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Developed, marketed and sold full range of products and support services.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Achieved perfect attendance and on-time record.
- Increased sales by 10%.
Education
University of Phoenix Phoenix, AZ
Bachelor of Arts from Small Business Management
11.2023
University Overview
University of PhoenixPhoenix, AZ
Associate of Arts from Business Administration
08.2020
University Overview
Westbury High SchoolHouston, TX
High School Diploma
05.2013
University Overview
Skills
- Dependable and Responsible
- Analytical and Critical Thinking
- Good Telephone Etiquette
- Data Entry
- Organization and Time Management
- Written and Oral Communications
- Online Systems
- Document and Records Management
- Keyboarding
- Multitasking and Prioritization
- Adaptable and Flexible
- Microsoft Excel
- 55 WPM
Certification
- Small Business Management, University Of Phoenix - I Received This Certification During Attendance At The University Of Phoenix!
- I Made The Dean's List At University Of Phoenix - During My Attendance At The University Of Phoenix!
Availability
See my work availability
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Available
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Customer Service Representative
FH Cann , And Associates
01.2022 - 04.2023
Server/Waiter
Adobe Cafe
05.2017 - 12.2017
Sales Associate
Forever 21
01.2016 - 12.2016
University of Phoenix
Bachelor of Arts from Small Business Management
University of Phoenix
Associate of Arts from Business Administration
Westbury High School
High School Diploma
- Small Business Management, University Of Phoenix - I Received This Certification During Attendance At The University Of Phoenix!
- I Made The Dean's List At University Of Phoenix - During My Attendance At The University Of Phoenix!
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