ELEXIZ ZAPATA

• Assisted customers with account inquiries, deposits, withdrawals, and payments to ensure seamless banking experiences
• Performed high-volume customer transactions with accuracy and efficiency
• Delivered professional customer service by resolving issues promptly, contributing to improved customer satisfaction
• Handled cash drawer management, maintaining accurate cash levels throughout shifts, ensuring proper cash handling procedures.
• Oversaw cash drawer operations during shifts to ensure accurate cash levels, adhering to cash handling procedures to maintain financial accuracy.
• Provided guidance and support to other tellers, fostering a collaborative team environment

• Assisted customers with banking needs and account services, contributing to improved customer satisfaction
• Processed daily financial transactions with precision, contributing to seamless banking operations
• Balanced cash drawers at end of each shift, ensuring financial accuracy for branch reporting. to ensure financial accuracy at branch and ensured accuracy at end of shift

• Supervised daily teller line operations, maintaining accurate cash handling and balanced end-of-day settlements.
• Achieved high customer satisfaction ratings of 10 stars by providing exceptional service.
• Resolved complex customer issues involving deposits, withdrawals, check cashing, and account questions.
• Trained new tellers on transaction procedures, service standards, and branch policies to enhance team efficiency.
• Monitored transaction accuracy and coached staff to reduce errors and ensure compliance.
• Identified customers' financial needs and recommended appropriate bank products, leading to increased sales referrals.
• Supported sales referrals by identifying customer needs and connecting clients with appropriate banking services.
• Developed strong rapport with clients, maintaining long-term relationships and trust in the bank's services.

Completed business-related coursework