Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elexus Cunningham

Nashville,TN

Summary

Results-driven Sales and Customer Service professional with expertise in effective communication, negotiation, and delivering exceptional customer service. Utilize extensive product and service knowledge to create tailored solutions that drive customer loyalty, retention, and revenue. Skilled in training, managing, coaching, and mentoring sales and customer service associates. Build positive relationships with staff at all levels of the organization and the public. Proactive problem-solver committed to excellence in customer interactions.

Overview

6
6
years of professional experience

Work History

User Support

TikTok
01.2022 - 08.2024
  • Addressed customer inquiries through chat and email.
  • Evaluated and resolved user concerns through the use of targeted questions and professional knowledge.
  • Enhanced existing training processes for customer service.
  • Consistently supported many users, ensuring optimal service.
  • Ensured compliance with service levels, maintaining efficient handle times and high productivity.

Technical Support Specialist

Asurion
03.2018 - 12.2021
  • Assisted individuals through fundamental technical issues.
  • Utilized expertise to consistently offer high-quality assistance to customers.
  • Diagnosed technical issues across hardware, software, and networking.
  • Addressed more than 40 customer queries related to technical support every day.
  • Created and Implemented impactful sales strategies to increase product sales with existing customers.

Education

General Studies

Jackson State Community College
Jackson, TN
05.2026

Skills

  • Zendesk
  • Remote Office Availability
  • Problem-Solving Abilities
  • Written and Oral Communication
  • Interpersonal communication skills
  • Product and service knowledge
  • Sales strategy development
  • Customer relationship building
  • Zendesk expertise
  • Call center experience
  • Microsoft Excel

Timeline

User Support

TikTok
01.2022 - 08.2024

Technical Support Specialist

Asurion
03.2018 - 12.2021

General Studies

Jackson State Community College
Elexus Cunningham