Summary
Overview
Work History
Education
Skills
Timeline
Generic
Elexus Garvin

Elexus Garvin

TX

Summary

Encouraging management and analytical problem-solving skills. Dedicated to professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Aso strong talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team & personal goals.

Overview

7
7
years of professional experience

Work History

Travel Advisor

JP Morgan Chase
03.2022 - Current
  • Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.
  • Researched cruises, airfare options and siteseeing options to best meet client expectations.
  • Referenced company contracts and rate desk to balance rate and revenue for client and company.
  • Resolved travel problems, processed complaints, and issued refunds to maintain customer satisfaction.
  • Maintained favorable working relationships with co-workers to foster and promote cooperative working environment.
  • Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
  • Booked transportation using booking engines and Worldspan GDS, made hotel reservations, and collected payments to optimize trip planning.
  • Input data into ORXE to improve business efficiency and reduce costs by automating operations workflow.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.

Customer Service Representative

Global Advance Virtual Assitance
04.2019 - 01.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Cultivated customer loyalty, promoted repeat business and improved sales.

Manager

Anytime Fitness
08.2018 - 11.2019
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
  • Generated leads through sales promotions and word-of-mouth.
  • Reviewed stock counts and ordered items to control inventory.

Group Account Manager

Friends Tours And Travel
01.2019 - 05.2019
  • Championed clients' needs to internal teams, advocating for specific requirements and objectives to achieve targets and maximize satisfaction with company service.
  • Led portfolio of client partnerships using consultative, forward-thinking approach.
  • Worked independently with minimal supervision.
  • Built relationships with customers and community to promote long term business growth.
  • Set and achieved company defined sales goals.
  • Exceptional computer skills

Travel Consultant

Vacation Tour And Travel
08.2016 - 06.2017
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Collected, handled and documented payments for travel services and associated feels.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Responded to inbound inquiries regarding accounts and payments.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.

Education

Bachelor of Science - Biology

University of Central Arkansas
Conway, AR
08.2018

Skills

  • Locale Research
  • Travel Insurance
  • Reservations and Ticketing
  • Client Consultations
  • High-Volume Environments
  • Negotiating Rates
  • Travel Bookings Processes
  • Business Growth
  • Travel Knowledge
  • Verbal and Written Communication
  • Process Payments
  • Managing Defaults
  • Customer Relationship Management
  • Financial Management
  • Project Supervision
  • Team building
  • Organization and Time Management
  • Maintain Records

Timeline

Travel Advisor

JP Morgan Chase
03.2022 - Current

Customer Service Representative

Global Advance Virtual Assitance
04.2019 - 01.2021

Group Account Manager

Friends Tours And Travel
01.2019 - 05.2019

Manager

Anytime Fitness
08.2018 - 11.2019

Travel Consultant

Vacation Tour And Travel
08.2016 - 06.2017

Bachelor of Science - Biology

University of Central Arkansas

Similar Profiles

CREATE PROFILE
Elexus Garvin