Elexus Howie
Concord,NC
Summary
Enthusiastic and self-motivated accounting graduate with a minor in Business Administration. Seeking to secure a career opportunity to utilize my training and skills to make a significant contribution to the success of the company.
Overview
6
6
years of professional experience
Work History
Fraud Claims Analyst
Wells Fargo
Charlotte, NC
04.2021 - Current
- Oversee multiple claim types, and take appropriate action to make the decision about the account by using different systems and applications
- Contact third parties for research regarding checks
- Perform outbound calls to customers in regard to account closure due to fraudulent activity
- Processed a high volume of claims efficiently while maintaining quality standards.
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
- Collaborated with other departments to resolve billing disputes or address customer concerns quickly.
- Developed strategies to reduce the number of denied or delayed claims within assigned portfolio.
- Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
- Educated customers on their rights under state and federal regulations governing insurance policies.
- Assisted in developing new processes and procedures for improved efficiency.
- Conducted research into medical terminology related to healthcare claims processing activities.
- Maintained detailed records of all communication with customers, claimants, providers, and internal departments.
- Filed appeals on behalf of customers when necessary after denial of a claim due to insufficient evidence.
- Identified potential fraud indicators during the review process and reported suspicious activity accordingly.
- Documented changes in claim statuses using specialized software systems.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Reviewed documentation and accounts to gain full picture.
Customer Service Representative
Concentrix
Charlotte, NC
01.2020 - 10.2020
- Answered inbound calls to help customers in need of roadside assistance, navigation support and emergency calls in a high volume, fast-paced call center environment
- Process credit and debit card transaction in the upsell of client products and/or service
- Handled difficult callers and able to communicate difficult messages clearly and professionally
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer inquiries via phone, email, and chat.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided accurate information about products and services to customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Implemented innovative methods for streamlining the customer service process.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved customer complaints promptly and efficiently.
Accounting Intern
Winston Police Department
Winston-Salem, NC
05.2019 - 08.2019
- Ensure the integrity of the Police Department financial statements
- Monitor financial transactions and ensure appropriate application of generally accepted accounting principles
- Prepare and review general journal and budget entries
- Ensure monthly statements are reconciled
- Assisted with month-end closing process, including preparation of accruals, prepaids, and other adjusting entries.
- Prepared bank reconciliations and journal entries to record transactions in the general ledger.
- Reconciled bank statements to ensure accuracy of financial records.
- Reviewed and analyzed financial statements for accuracy and discrepancies.
- Assisted in the preparation of budgets and forecasts.
- Maintained fixed asset records to prepare monthly depreciation schedules.
- Performed account analysis on balance sheet accounts.
- Collaborated with other team members on special projects when needed.
- Generated reports using Microsoft Excel to track budget expenditures versus actual costs.
- Processed invoices in accordance with company policies and procedures.
- Processed invoices, payments, credit memos, and other accounting documents.
- Assisted in preparing financial statements such as income statement, balance sheet, cash flow statement.
- Supported accounting projects by coordinating files and updating tracking spreadsheets.
- Assisted with smooth preparation of monthly journal entries and accounts reconciliation.
Supervisor of Factory Operations
Soft Serve Ice Cream
Concord, NC
05.2019 - 05.2019
- Training new employees, and motivating employees to use product knowledge to drive sales
- Assist in the opening and closing of the store
- Balance daily transactions by totaling cash and credit transactions to make bank deposit.
- Coordinated with other departments to ensure smooth flow of work in the factory.
- Conducted employee training sessions related to safety protocols, equipment operation, and other job-related tasks.
- Organized regular meetings with team members to discuss issues and resolve conflicts related to production activities.
- Managed inventory levels and organized storage systems for raw materials and finished products.
- Tracked order processing times and ensured timely deliveries of finished products.
Education
Bachelor of Science - Accounting, Business Administration
Winston-Salem State University
12.2019
High School Diploma -
Concord High School
06.2015
Skills
- Written communication
- Verbal communication
- Analytical skills
- Mathematical reasoning
- Collaboration
- Financial Operations
- Compliance and Confidentiality
- Cash Handling
- Customer Relationship Management
- Independent work
- Time management
- Prioritization
- Computer skills
- Microsoft Office
- Spreadsheets
- Excel
- Claims processing
- Regulatory compliance
- Cost analysis
Involvement And Awards
- Winston-Salem State University- Dean’s List
- Winston-Salem State Accounting Achievement Certificate
- Dan Pike Scholarship
- Joe Plummer Scholarship
Timeline
Fraud Claims Analyst
Wells Fargo
04.2021 - Current
Customer Service Representative
Concentrix
01.2020 - 10.2020
Accounting Intern
Winston Police Department
05.2019 - 08.2019
Supervisor of Factory Operations
Soft Serve Ice Cream
05.2019 - 05.2019
Bachelor of Science - Accounting, Business Administration
Winston-Salem State University
High School Diploma -
Concord High School