Elexus Ortiz
Tucson,Arizona
Summary
Dependable and motivated professional with over 8 years of experience working in fast-paced environments. Known for strong work ethic, reliability, and the ability to follow instructions while maintaining quality and efficiency. Demonstrates excellent communication, teamwork, and time-management skills. Adaptable, quick to learn, and committed to contributing positively to any team or workplace.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Chamberlain
01.2022 - 12.2024
- Delivered exceptional customer service by building trust and demonstrating product knowledge
- Managed high call volumes while maintaining quality and efficiency standards
- Guided customers through step-by-step troubleshooting processes
- Utilized multiple systems simultaneously to document interactions accurately
- Consistently achieved high performance scorecard ratings
- Resolved customer concerns effectively while maintaining professionalism
Customer Service Representative
Agero
01.2020 - 12.2021
- Handled inbound calls and dispatched roadside assistance services
- Provided empathetic support during stressful situations to ensure customer satisfaction
- Investigated and resolved inquiries related to services and coverage
- Processed credit card payments, refunds, and account updates
- Explained products, benefits, and service details clearly
- Maintained detailed and accurate call notes
- Supported customers via phone and live chat
- Assisted with troubleshooting and account verification
Customer Service Representative
Alorica
03.2020 - 12.2020
- Handled 100+ inbound calls daily in a fast-paced call center environment
- Resolved customer questions and complaints professionally
- Verified, documented, and updated customer account information
- De-escalated issues and escalated complex concerns when necessary
- Processed credit card payments securely
- Navigated multiple systems efficiently to support customer needs
Server
Taco Giro
04.2017 - 01.2020
- Delivered exceptional customer service in fast-paced environment.
- Managed order accuracy and efficiency during peak hours.
- Trained new staff on menu offerings and service protocols.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area consistently.
- Resolved customer complaints effectively to enhance satisfaction.
Shift Leader in Training
Jack in the Box
04.2016 - 03.2017
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained new employees on operational procedures and customer service excellence.
- Assisted in scheduling staff to optimize coverage during peak hours.
- Monitored inventory levels and coordinated restocking efforts for efficient workflow.
- Promoted excellent customer service among team members, resulting in increased customer satisfaction ratings.
- Managed inventory levels with accurate record-keeping and timely ordering, reducing waste and optimizing stock levels.
Education
High School Diploma -
Smart Schools
Gilbert, AZ05.2017
Skills
Food Preparation & Handling
Timeline
Customer Service Representative
Chamberlain
01.2022 - 12.2024
Customer Service Representative
Alorica
03.2020 - 12.2020
Customer Service Representative
Agero
01.2020 - 12.2021
Server
Taco Giro
04.2017 - 01.2020
Shift Leader in Training
Jack in the Box
04.2016 - 03.2017
High School Diploma -
Smart Schools