Elfego Eduardo De Leon
North Hollywood,CA
Summary
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
12
12
years of professional experience
Work History
Inside Sales Representative
Bay Standard Manufacturing
Ontario
12.2022 - Current
- Conducted outbound calls to existing clients to upsell products or services.
- Researched customer needs and preferences to identify opportunities for new business.
- Followed up on pending orders and inquiries in a timely manner.
- Monitored competitor activities and recommended changes accordingly.
- Developed and implemented strategies to increase sales volume.
- Solicited feedback from customers on product features and service levels.
- Established relationships with key decision makers at target companies.
- Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
- Assisted in resolving customer complaints in a prompt manner.
- Generated leads through cold calling potential clients.
- Provided customers with product information, pricing and availability.
- Prepared weekly reports summarizing sales activities, forecasts and performance metrics.
- Developed and maintained relationships with key customers to ensure customer satisfaction.
- Conducted cold calls to generate new business leads.
- Collaborated with team members to determine strategic sales approaches.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Identified customer needs by asking questions and advising on best solutions.
Inside Sales Representative
White Cap Construction Supply Inc.
Sun Valley, CA
08.2014 - 09.2022
- Identified customer needs by asking questions and advising on best solutions.
- Operated register, handled cash and processed credit card transactions.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Reset store displays for special events and seasonal merchandise changes.
- Reduced process lags by training employees on best practices and protocols.
- Listened to customer needs to identify and recommend best products and services.
- Replenished and arranged items to maintain appearance.
- Recognized security risks to properly handle situations.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Greeted and assisted customers to foster positive experiences.
- Responded promptly to customer inquiries and resolved issues to ensure customer satisfaction.
- Expedited customer orders for quick delivery and to promote satisfaction.
- Upsold and cross-sold products to existing customers to maximize revenue.
- Negotiated prices and terms of sales and service agreements with clients.
- Managed multiple sales projects simultaneously and met deadlines.
- Participated in sales training and workshops to improve sales techniques and product knowledge.
- Coordinated with the logistics team to ensure timely delivery of products.
- Developed and maintained strong relationships with existing clients to ensure repeat business.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Collaborated with team members to determine strategic sales approaches.
- Delivered superior customer support to improve account retention rate.
- Researched customer needs and preferences to identify opportunities for new business.
- Followed up on pending orders and inquiries in a timely manner.
- Monitored competitor activities and recommended changes accordingly.
- Assisted in resolving customer complaints in a prompt manner.
- Provided training sessions for new employees on company policies, procedures and best practices.
Warehouse Clerk
Contractors' Warehouse
North Hollywood
07.2012 - 08.2014
- Provided assistance in loading and unloading containers from ships and trains.
- Identified discrepancies between physical count and computer data.
- Transported goods to designated areas within the warehouse facility.
- Ensured safety protocols were followed at all times while operating machinery.
- Collaborated closely with other departments on special projects as needed.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Followed established guidelines for picking orders accurately.
- Processed returns of defective merchandise as required.
- Operated scanners, computers, and other equipment to track orders.
- Maintained stock levels in accordance with company policies.
- Assembled orders according to customer requests.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Staged and sorted multiple types of products for loading.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Tagged and wrote identifying information on containers, boxes and cargo.
Education
High School Diploma -
U. S. Grant High School
Valley Glen, CA06-2012
Skills
- Customer Service
- Relationship Building
- Telephone sales
- Attention to Detail
- Opportunity Identification
- Cheerful and energetic
- Customer Relationship Building
- Data Entry
- Cold-calling
- Email and Phone Etiquette
- Issue Resolution
- Driven
- Dependable
- Product Knowledge
- Payment Processing
- Sales expertise
- Organized and Efficient
- Excellent time management
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Inside Sales Representative
Bay Standard Manufacturing
12.2022 - Current
Inside Sales Representative
White Cap Construction Supply Inc.
08.2014 - 09.2022
Warehouse Clerk
Contractors' Warehouse
07.2012 - 08.2014
High School Diploma -
U. S. Grant High School
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