Elfonso Bailey
Houston
Summary
Adept at fostering client relationships and adept in workload management, I excelled as an Independent Contractor at PDQ, where I enhanced customer satisfaction and retention through innovative problem-solving and efficient project delivery. My approach not only secured repeat business but also trained peers in best practices, embodying a blend of critical thinking and safety compliance.
Overview
2025
2025
years of professional experience
Work History
Independent Contractor
PDQ
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
- Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
- Trained new team members to apply best coding best practices and proper use of development tools.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Observed packing operations to verify conformance to specifications.
Club Staff Member
24 Hour Fitness
01.2022 - 12.2024
- Developed strong relationships with club members by actively listening to their preferences and providing personalized recommendations based on their interests or goals.
- Assisted in the planning and execution of special events, ensuring memorable experiences for attendees.
- Collaborated with team members to ensure smooth daily operations and a consistently positive environment for members.
- Improved club atmosphere by maintaining cleanliness and organization of facilities and equipment.
- Participated in regular meetings with management where ideas were shared regarding improvements that could be made within various aspects of the club facilities.
- Enhanced customer satisfaction by providing exceptional service and addressing member concerns promptly.
- Ensured timely opening and closing of club facilities, adhering to security protocols.
- Enhanced safety, conducted regular checks and maintenance of club equipment and facilities.
- Built and established positive relationships with patrons, team members and supervisors.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Trained new recreation attendants on safety procedures and customer service tactics.
Contractor
Data Rush Couriers
02.2014 - 05.2024
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Established long-term relationships with clients, resulting in increased repeat business.
- Collaborated with cross-functional teams to ensure seamless project execution and delivery.
- Reduced client complaints by implementing a more effective customer service strategy.
- Evaluated customer needs and feedback to drive product and service improvements.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
High School Diploma -
MB Smiley
10721 Mesa Dr Houston,Tx 7701606.1993
Skills
- Client relationship building
- Workload management
- Deadline adherence
- Safety compliance
- Error correction
- Requirements gathering
- Records coordination
- Production planning
- Customer retention strategies
- Critical thinking
- Problem-solving
Timeline
Club Staff Member
24 Hour Fitness
01.2022 - 12.2024
Contractor
Data Rush Couriers
02.2014 - 05.2024
Independent Contractor
PDQ
High School Diploma -
MB Smiley
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