Elgin Clark III
Dunn,NC
Summary
Organized heavy maintenance technician with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Overview
14
14
years of professional experience
Work History
Heavy Maintenance Technician
Spatco Energy Solutions
05.2022 - Current
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Collaborated with cross-functional teams to successfully complete complex projects on time and within budget constraints.
- Adapted project plans to accommodate unforeseen changes in site conditions, client requests, or regulatory requirements ensuring a smooth construction process.
- Maintained high safety standards on construction sites, resulting in fewer accidents and injuries.
Customer Service Manager Allocator
American Airlines
10.2020 - 04.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Adapted quickly to changing business environments while maintaining a focus on delivering results through effective resource allocation strategies.
RAMP UNIT MANAGER
PIEDMONT AIRLINES
09.2015 - 10.2020
- Manage the operational activities of the unit in accordance with established policies and procedures
- Responsible for overseeing staff work assignments, employee breaks, and performance
- In charge of creating and publishing the CLT Piedmont Ground handling safety briefing sheet as well as read and signs
- Currently a member and trainer in the manager mentor training program.
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
- Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence.
UNITED STATES MARINE CORPS
12.2009 - 12.2013
- Installed, operated, maintained, and repaired fuel handling units and accessory equipment
- Tested petroleum products to evaluate the quality used in amphibious assault fuel handling systems
- Assisted in the leading and development of fellow and junior Marines.
Education
GASTON COMMUNITY COLLEGE
05.2024
HIGH SCHOOL DIPLOMA -
EAST GASTON HIGH SCHOOL
06.2009
Skills
- Communication
- Time management
- Adaptability
- Teamwork
- Problem Solving
- Preventive Maintenance
- Mechanical Troubleshooting
- Problem solving ability
- Safety awareness
- Troubleshooting skills
- Heavy Equipment Operation
Awards
- National Defense Service Medal
- Global War on Terrorism Medal
- Korea Defense Service Medal
- Navy Sea Service Deployment Ribbon 2
Timeline
Heavy Maintenance Technician
Spatco Energy Solutions
05.2022 - Current
Customer Service Manager Allocator
American Airlines
10.2020 - 04.2022
RAMP UNIT MANAGER
PIEDMONT AIRLINES
09.2015 - 10.2020
UNITED STATES MARINE CORPS
12.2009 - 12.2013
GASTON COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA -
EAST GASTON HIGH SCHOOL
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