Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Elgin Maxwell

Humble,TX

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Motivated, with over 20 years in customer service and 10 years experience in management. Polished in following proper food handling methods and maintaining correct temperature of food products.

Hardworking; I bring detail-oriented approach to food preparation and handling. Reliable individual possessing excellent communication and problem-solving strengths.

Overview

23
23
years of professional experience

Work History

General Manager

KFC/Taco Bell
07.2023 - Current
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Formulated policies and procedures to streamline operations.
  • Reported issues to higher management with great detail.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Assistant Manager

KFC/Long John
02.2023 - Current
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Completed inventory audits to identify losses and project demand.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Recruited and trained new employees to meet job requirements.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Line Cook

Cracker Barrell
10.2022 - 02.2023
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Carried pans and trays of food to and from work stations, stove and refrigerator.
  • Kept stations stocked and ready for use to maximize productivity.
  • Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
  • Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
  • Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
  • Set up and performed initial prep work for soups, sauces and salads.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Grilled and deep fried various foods from meats to potatoes.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Assisted in preparation of menu items ranging from burgers to sandwiches.
  • Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
  • Set up workstations with needed ingredients, utensils and cooking equipment.
  • Adhered to portion controls and presentation specifications.
  • Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Cooked multiple orders simultaneously during busy periods.
  • Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
  • Followed proper food handling methods and maintained correct temperature of food products.
  • Prepped garnishes to reduce wait times during lunch and dinner rush.
  • Washed and peeled ingredients to prepare for different meals and recipes.

General Manager

Little Caesars
10.2021 - 09.2022
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Administered employee discipline through verbal and written warnings.
  • Created schedules and monitored payroll to remain within budget.
  • Guided management and supervisory staff to promote smooth operations.
  • Taught alertness and security tactics to reduce theft and losses.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Trained employees on duties, policies and procedures.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Supervised employees through planning, assignments and direction.
  • Led employee evaluations with constructive feedback to boost performance.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Tracked monthly sales to generate reports for business development planning.
  • Controlled regulatory risks by overseeing corporate compliance visits and adhering to protocol.

General Manager

Pizza Hut
04.2018 - 08.2021
  • Overall daily operations

General Manager

Jack in the Box
10.2011 - 04.2018
  • Overall daily operations

Assistant Manager

Peking Chinese Restaurant
07.2001 - 08.2011
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Delegated daily tasks to team members to optimize group productivity.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Prioritized and delegated tasks for efficient completion within team environment.
  • Minimized waste by employing specific expense-tracking and cost-control strategies.
  • Organized resources and minimized waste to protect company interests and complete projects on time.
  • Handled responsibilities successfully upon [Type] manager's absence.
  • Incorporated new and upcoming products by researching emerging offerings and building relationships with suppliers.
  • Worked closely with store manager to maintain day-to-day operations.

Education

Some College (No Degree) - Criminal Justice

Grambling State University
Grambling, LA

High School Diploma -

Hammond High School
Hammond, IN
06.1989

Skills

  • Ingredient inspection
  • Food storage
  • Recipe creation
  • Equipment cleaning and maintenance
  • Foodservice sanitation
  • Equipment maintenance
  • Punctual and honest
  • Effective prioritization
  • Active listener
  • Contamination control
  • Dish preparation
  • Food presentation
  • Food preparation
  • Highly motivated
  • Cleaning and organization
  • Team-oriented
  • Staff training
  • Food plating
  • Hot and cold food preparation
  • Recipe review
  • Ingredient measurement
  • High volume production capability
  • Cleaning procedures

Timeline

General Manager

KFC/Taco Bell
07.2023 - Current

Assistant Manager

KFC/Long John
02.2023 - Current

Line Cook

Cracker Barrell
10.2022 - 02.2023

General Manager

Little Caesars
10.2021 - 09.2022

General Manager

Pizza Hut
04.2018 - 08.2021

General Manager

Jack in the Box
10.2011 - 04.2018

Assistant Manager

Peking Chinese Restaurant
07.2001 - 08.2011

Some College (No Degree) - Criminal Justice

Grambling State University

High School Diploma -

Hammond High School

Similar Profiles

CREATE PROFILE
Elgin Maxwell