Elgis Moreno

• Collaborated with cross-functional teams to create onboarding and implementation plans for new customers and returning top tier customers.
• Proactively monitored customer product engagement and met regularly with customers to discuss best practices and drive outcomes.
• Monitored client renewals and worked closely with renewal team to increase retention and reduce churn.

Lead Customer Success Manager (October 2019 - September 2021)

• Cultivated strong relationships with internal teams and startegic partners.
• Effectively communicated customer needs to cross-functional teams to provide tools and resources needed for a successful implementation.
• Led implementation review and data meetings with key stakeholders throughout the school year.
• Created custom reports that showed value of products which led to customer retention and expansion.

Project Manager (August 2018 - September 2019)

• Managed high revenue accounts across the east coast of the United States.
• Scheduled and led strategic planning meetings with sales and success teams.
• Proactively monitored customer health and experience throughout the life cycle of the account.
• Curated data to highlight success and growth.

Education Support Consultant (January 2015 - August 2018)

• Demonstrated and explained product features and benefits to overcome customer objectives.
• Drove customer escalations to resolution by engaging directly with district and school level staff.

• Led grade level meetings throughout the school year to share important information and aide in common planning.
• Designed English Language Arts and Reading lesson plans that included various resources and technology.
• Fostered respect and open communication with students and families.