Elhadji Badio

• Assisted Business Analysts in gathering IT software requirements, documenting workflows, updated projects milestones.
• Supervised clients IT projects from project start through delivery by prioritizing needs and making sure deadlines were met.
• Liaised between engineering team and stakeholders departments to facilitate communication and keep appropriate parties updated on IT project sprints.
• Managed competing stakeholders/clients demands and professionally informed involved stakeholders about frequent changes, software release plans or deployments.
• Prepared meeting agendas and minutes for Change Advisory board meetings about the change schedule.
• Worked daily with developers to troubleshoot and resolve reported application queries ensuring production and new releases meet quality standards
• Identified reoccurring software queries, create and submit requests for change for process improvement
• Interviewed users experience and Identify software functional gaps, improve their overall interactions and experience with the applications and deliver opportunities for improvement to the product team.
• Reproduced/tested user issues in the staging lab to determine issues and recommend solutions.

• Communicated with clients regarding issues and change requests, documenting these requests in our ticketing system, and coordinating the final delivery to the client • Monitored project progress and collaborated with the project managers and product engineering teams to resolve client queries and design solutions based on users' feedbacks • Maintained Project database Elhadji Badio - page 1 • Identified inefficiencies in technical workflows and recommend innovative solutions to address these issues • Constantly updated project documentation and provided weekly report to managers • Maintained project and meeting notes, facilitated stakeholders' meetings

• Monitored project status of software release by constantly updating clients with milestones

• Responded to and resolved, or escalated, application issues raised by clients and / or system alerts, performing detailed documentation of troubleshooting steps and / or issue resolution • Performed user access provisioning, including new user account establishment and access permission updates

• Coordinated meetings and conducted training to clients on system functionality, and configuration of new tools to increase end user productivity with the application

• Provided content knowledge and clarifications to QA team regarding designed behavior of application to facilitate the creation of test scripts

• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Collaborated with stakeholders to define project objectives and criteria.
• Performed gap analysis to identify areas of improvement.
• Improved business direction by prioritizing customers and implementing changes based on collected feedback.
• Assisted BA and QA in gathering and documenting requirements by conducting meetings and brainstorming sessions with involved stakeholders
• Tracked and maintained Stakeholders requested enhancements and changes using Smartsheet Requirement Traceability Matrix (RTM) • Assisted with user testing of call center systems and maintained quality procedures and ensured appropriate documentation is in place.
• Troubleshot and solved the technical challenges that the call center users and registered providers in their day-to-day activities with effective decision-making and problem-solving. • Maintained and tracked project plans via MS Project

Assisted BA and QA in gathering and documenting requirements for healthcare delivery product by conducting meetings and brainstorming sessions with involved stakeholders

• Tracked and maintained Stakeholders requested enhancements and changes using Smartsheet Requirement Traceability Matrix (RTM)

• Assisted with user testing of call center systems and maintained quality procedures and ensured appropriate documentation is in place.

• Troubleshot and solved the technical challenges that the call center users and registered providers in their day-to-day activities with effective decision-making and problem-solving.

• Maintained and tracked project plans via MS Project

• Supported planning and coordination of facilities management program and associated activities.
• Organized meetings and scheduled events.
• Prepared paperwork and assisted with clerical duties such as answering phones, data entry input and responding to emails.
• Implemented practices and policies to keep staff members on task and prioritize duties.
• Monthly onboarded and trained 60 new clients and vendors on CW applications usage
• Coordinated clients and vendor technical assistance for software queries, troubleshot queries and escalated complex issues to the engineering team
• Reviewed requisitions, changed orders, payment applications and other invoices associated with the project
• Supported staff responsible for specific sites to identify requirements, estimated costs, prepared schedules, and coordinated completion of required work
• Ensured all project participants understand project goals, assumptions, constraints, and deliverables
• Developed self-help training documentation that reduced client issues, informed user community of the change schedule, trained engaged associates skills to increase the team's technical abilities