Elhadji Gora Thiam
Waldorf,MD
Summary
20 years of progressive IT experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Experience in Windows Server administration, Microsoft Azure, Office 365 and maintenance including Active Directory and Group Policy management, VMWare, Hyper-V, SCCM. Highly effective at problem solving and decision making.
Overview
25
25
years of professional experience
Work History
Senior System Administrator
Cambium Learning
01.2022 - 12.2023
- Install and configure switches: 2 units Cisco catalyst 9500, 23 units of Cisco catalyst 2960-X 48-port
- Maintain the inventory for the refresh program and run reports for the computers and laptops in the environment
- Deploy new Cisco Wireless access point model 2702 AK-9
- Relocate to new Racks Cambium firewalls, and routers
- Handle daily technical support activities on desktop support, data network and server management
- Replace and configure Smart UPS
- Installed SCCM 2012 on Windows Server 2012, 2016 and 2019
- Configure Xerox network printers and peripherals
- Evaluate system potential by testing compatibility of new programs with existing programs; confirms program objectives and specifications by testing new programs
- Involved in SCCM Implementation and deployment
- Set up desktop computers and peripherals and test network connections
- Configured SCCM Maintenance and backups to backup off site to another server
- Develop systems software and systems software testing procedures
- Remap all LAN drops to the patch panels
- Improve existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications
- Test all LAN connections to switches
- Fix server and security problems that impact the network
- Relabel all new fiber patch panels
- Establish and maintain effective working relationships with vendors, management, technical co-workers and support specialists, and system users
- Troubleshoot users network connectivity issues
- Install and test hardware and peripheral components; loads appropriate software packages such as operating systems, networking components and office applications
- Schedule and perform preventative and corrective maintenance procedures and repairs.
Senior System Administrator
Federal Reserve Board
03.2020 - 06.2021
- Work in an Active Directory Team environment
- Installed and test hardware and peripheral components; loads appropriate software packages such as operating systems, networking components and office applications
- Manage environment infrastructure for vulnerability compliance and remediation with Nessus
- Manage Building Automation System Niagara4 Servers, application monitor and troubleshoot and user access
- Manage FM Interact Servers; application monitor and troubleshoot and user access administration; Manage MYSQL server and databases
- Responsible for creating deployment packages and custom applications
- Manage Ecodomus (Building Information Management) application monitor and troubleshoot and user access administration; Administer SQL servers and databases
- Configured Windows firewall to allow ports and protocols for SCCM and SQL
- Scheduled and performed preventative and corrective maintenance procedures and repairs
- Configured SCCM Maintenance and backups to backup off site to another server
- Manage CCURE 9000servers monitor and troubleshoot and user access administration; Perform servers failover; Monitor Arcserve and Traka collaboration and Integration
- Handled daily technical support activities on desktop support, data network and server management
- Upgraded SCCM to latest version 2002 for all sites with no downtime or errors
- Manage NewForma application version 11.7 server monitor and troubleshoot and user access administration
- Work in NewForma complete environment upgrade to version 12.4 Team
- Designed complex systems consisting of a wide variety of programs, procedures, and form
- Manage Traka application server monitor and troubleshoot and user access administration
- Manage Tripwire server
- Manage SQL 2016 and SQL 2019 database servers
- Work on databases migrations and tests
- Work on servers decommission procedures and implementations.
Network Administrator
Promontory Financial Group
11.2011 - 09.2019
- Provide Tier2 and Tier 3 user applications and servers support
- Built and Managed Enterprise Secure Networks: Built Windows 2019 R2 Secure Domains: Domain Controllers; Files Servers
- Established and maintained effective working relationships with vendors, management, technical co-workers and support specialists, and system users
- Built and managed virtual servers with VMWare
- Manage Exchange 2013
- Knowledge of Enterprise Vault and Barracuda Load balancer
- Set up desktop computers and peripherals and test network connections
- Used NIST / CIS benchmarks for compliance hardening
- Deploys applications & remediate workstations using Microsoft's System Center Configuration Management (SCCM) system
- Fixed server and security problems that impact the network
- Work on Infrastructure Remediation Team for hardware and software vulnerability compliance
- Monitored Promontory networks for security breaches and investigated violations
- Manage inventory SCCM Branch Distribution Points
- Evaluated system potential by testing compatibility of new programs with existing programs; confirms program objectives and specifications by testing new programs
- Prepared reports which documented security breaches and extent of damage caused by breaches
- Conducted penetration testing and located vulnerabilities in systems before they could be exploited
- Scanned sites for malware and security risks on a regular basis
- Quarantined and removed any security issues found
- Scheduled and performed preventative and corrective maintenance procedures and repairs
- Develop and maintain Altiris Deployment Solutions
- Manage Promontory Radar Platforms, a proprietary Regulatory compliance monitoring system
- Configure and manage IIS8 Webserver
- Manage websites SSL certificates
- Designed complex systems consisting of a wide variety of programs, procedures, and forms
- Manage Interaction, a Lexis Nexis Customer Relations Manager application
- Built and Managed Tikit Server Suite, an eMarketing solution
- Installed and Managed Symantec Enterprise Protection
- Built and Administer SQL 2017and 2019 Enterprise
- Built and Managed SharePoint servers
- Manage Tripwire server
- Manage SOPHOS
- Manage RSA
- Manage Apache Tomcat and Java base application
- Worked with Nessus to determine vulnerabilities and to implement remediation.
System Administrator
Chaney Enterprise
06.2010 - 10.2011
- Managed Enterprise Network Infrastructure
- Set up desktop computers and peripherals and test network connections
- Managed Active Directory: Domain Controllers, File Servers, Printer Servers, Windows servers 2003 & 2008
- Setup Group Policies
- Provide Tier2 and Tier 3 user applications and servers support
- Worked in Desktop roll out Team
- Improved existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications
- Planned, implemented and tested disaster recovery solutions
- Track the application status through SCCM if it’s successful, failed or unavailable
- Developed systems software and systems software testing procedures
- Developed detailed technical documentation for server specific hardware and software
- Excellent troubleshooting and customer service skills to resolve hardware, software and peripheral problem
- Manage VMWare console and built virtual servers
- Scheduled and performed preventative and corrective maintenance procedures and repairs
- Installation of SCCM client on new machines
- Worked with Orion Network Performance Monitor for performance tuning, maintenance, and optimization of all data center systems
- Established and maintained effective working relationships with vendors, management, technical co-workers and support specialists, and system users
- Managed Proprietary Delivery Dispatch system; A SQL based system integrated with Trim view that provides GPS support for Trucks position
- Worked on Visual Basic scripts
- Designed complex systems consisting of a wide variety of programs, procedures, and forms
- Managed Video Conference Equipment; Managed and Maintain SQL database, Access databases, Genesis
- Managed routers, switches, firewall
- Evaluated system potential by testing compatibility of new programs with existing programs; confirms program objectives and specifications by testing new programs.
Senior Technical Support Specialist
Bureau of Reclamation, Dept. of Interior
05.1999 - 11.2009
- Create and Manage Active Directory Objects
- Participated in Exchange Enterprise Management Team to implement Exchange server migration; Lead Email Archiving Solutions Team
- Build Windows Server Update Services on Windows 2003Enterprise Serve
- Built Sharepoint server 2007
- Worked with Preparation Team for Windows 2003 Active Directory Migration
- Upgrade and maintain GroupWise mail server to version 6.5.7
- Implement Daylight Saving Time on desktops and GroupWise
- Implement CIS benchmark on all desktops
- Design and Provide Desktop security policy settings on desktops
- Build Desktop recovery Image CD with Drive Image and Acronis 9.1
- Managed SCCM for software updates
- Install and monitor Cisco Switches 5000
- Setup Wireless network
- Monitor Network Statistics Y2K redemption of software applications, Tested Y2K compliance on hardware& Software, Monitor daily backups
- Managed tape backups
- Install and Troubleshoot Database applications
- Support and Train new Users on database application: TASS, FIRS, IDEAS PD
- Install and administer GroupWise 6.5 email server and clients
- Migrated users NDS accounts and email databases between regions
- Administer Novell Server
- Administer Nessus server
- Monitor servers and workstations for security compliance
- Install Printer Hardware
- Create SOP document of troubleshoot techniques
- Assist and give recommendations to Managers on procurement of Software and Hardware
- Setup and Manage Blackberries
- Setup and Manage PDA
- Help build Polycom Video conferencing systems; Tested and supported Polycom VSX 8000 for Video Conferencing setup; Maintain daily Polycom equipment, Managed VPN.
Education
CCNA -
Liming Computers
Springfield, VADeployment Microsoft XP Professional -
KEI Pearson Advanced Training Center
Arlington, VAMCSE And Security - Microsoft Enterprise Network Plus Security
Nextec
Concessions Pentagon Washington, DC07.2015
M.B.A. Finance - Accounting And Finance
University of The District of Columbia
Washington, DC05.1994
MCSE - Microsoft Enterprise Network
Orange Technical Institute
Gaithersburg, MD06.1993
Bachelor Economics - Business And Managerial Economics
University of Dakar
Dakar, Senegal06.1987
High School Graduate - Economics
Lycee Lamine Gueye
Dakar, Senegal07.1984
Skills
- Project Coordination
- Servers Expertise
- Technical Specifications
- Hardware Knowledge
- Training and Development
- System Updates
- New Program Installations
- User Support
- Diagnosing Issues
- Network Infrastructure Updates
- Microsoft Active Directory
- Diagnostic Tools
- VMware Virtualization
- Cloud Management
- Client Relationships
- SOP Writing
- Application Deployment
- Data Backups
- Troubleshooting
Languages
French
Full Professional
Timeline
Senior System Administrator
Cambium Learning
01.2022 - 12.2023
Senior System Administrator
Federal Reserve Board
03.2020 - 06.2021
Network Administrator
Promontory Financial Group
11.2011 - 09.2019
System Administrator
Chaney Enterprise
06.2010 - 10.2011
Senior Technical Support Specialist
Bureau of Reclamation, Dept. of Interior
05.1999 - 11.2009
CCNA -
Liming Computers
Deployment Microsoft XP Professional -
KEI Pearson Advanced Training Center
MCSE And Security - Microsoft Enterprise Network Plus Security
Nextec
M.B.A. Finance - Accounting And Finance
University of The District of Columbia
MCSE - Microsoft Enterprise Network
Orange Technical Institute
Bachelor Economics - Business And Managerial Economics
University of Dakar
High School Graduate - Economics
Lycee Lamine Gueye
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