Elhadji Nohine Mar
New York,Bronx
Summary
Dynamic and results-oriented professional with extensive experience in customer service and financial management, notably at Thermo Fisher and Maty Immobilier. Excelled in enhancing team collaboration and customer satisfaction through effective communication and creative problem-solving. Demonstrated reliability in managing financial tasks with a keen focus on accuracy and efficiency. Proven track record of improving operational performance and achieving significant customer loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service , Cashier , Dishwasher
Five Guys
12.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Machine operator , Materials Handler
Pastilles Valda
06.2023 - 09.2023
Customer Service Manager
Wimpy Restaurant
11.2019 - 06.2023
- Built strong relationships with key clients to drive repeat business and referrals.
- Developed cohesive unit for enhanced collaboration and service delivery.
- Identified root causes of service disruptions by analyzing customer complaints.
- Established performance metrics to assess team efficiency and service quality.
Customer Service Representative ( Remote )
Orange Business Services
01.2017 - 09.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assistant Management Controller
Maty Immobilier
02.2016 - 09.2016
- Implemented budgetary controls with regular reviews to mitigate financial risks.
- Prepared monthly financial statements for enhanced visibility into organizational performance.
- Conducted audits to identify compliance gaps and develop corrective actions.
- Coordinated training sessions to improve team competency in financial systems.
Accounting Assistant
Nautavac
07.2015 - 01.2016
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
Education
Bachelor Degree In Banking And Financial - Banking And Financial Engineering
Institut African of Management
Senegal 06.2017
Bachelor - Gestion , Finance
Lycée Technique Commerciale Delafosse
Senegal 06.2014
Certificate Of End Of Middle Studies - BFEM
Nelson Mandela
Senegal 07.2011
Certificate Of End Of Elementary Studies CFEE - CFEE
Maison Des Anges
Senegal 07.2007
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Time management
- Adaptability and flexibility
- Honest and dependable
- Adaptable and flexible
- Team collaboration
- Creative thinking
- Cash drawer balancing
Bilingual, speak two languages fluently ( French and English )
Bilingual, speak two Languages fluently ( French and English)
Timeline
Customer Service , Cashier , Dishwasher
Five Guys
12.2023 - Current
Machine operator , Materials Handler
Pastilles Valda
06.2023 - 09.2023
Customer Service Manager
Wimpy Restaurant
11.2019 - 06.2023
Customer Service Representative ( Remote )
Orange Business Services
01.2017 - 09.2019
Assistant Management Controller
Maty Immobilier
02.2016 - 09.2016
Accounting Assistant
Nautavac
07.2015 - 01.2016
Bachelor Degree In Banking And Financial - Banking And Financial Engineering
Institut African of Management
Bachelor - Gestion , Finance
Lycée Technique Commerciale Delafosse
Certificate Of End Of Middle Studies - BFEM
Nelson Mandela
Certificate Of End Of Elementary Studies CFEE - CFEE
Maison Des Anges
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