Elham Ali
Grand Rapids,MI
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
8
8
years of professional experience
Work History
IV Pharmacy Technician
Trinity Health Saint Mary's
07.2022 - Current
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Set up and modified patient profiles to include current medications and insurance details.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Pharmacy Technician
Rite Aide Pharmacy
09.2020 - 07.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Shift Supervisor
Rite Aid
11.2018 - 09.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Secretary
ABC Warehouse
02.2016 - 08.2018
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Education
Bachelor of Science - Health Admin
University of Michigan - Dearborn
Dearborn, MIBachelor of Science - Health Administration
Davenport University
Grand Rapids, MI04.2025
High School Diploma -
Universal Academy
Detroit, MI05.2015
Skills
- Dependable and Responsible
- Planning and Coordination
- Attention to Detail
- Active Listening
- MS Office
- Decision-Making
- Good Telephone Etiquette
- Multitasking Abilities
- Cultural Awareness
- Organization and Time Management
- Analytical and Critical Thinking
- Problem-Solving
- Self-Motivated
- Teamwork and Collaboration
Languages
Arabic
Native or Bilingual
Timeline
IV Pharmacy Technician
Trinity Health Saint Mary's
07.2022 - Current
Pharmacy Technician
Rite Aide Pharmacy
09.2020 - 07.2022
Shift Supervisor
Rite Aid
11.2018 - 09.2020
Secretary
ABC Warehouse
02.2016 - 08.2018
Bachelor of Science - Health Admin
University of Michigan - Dearborn
Bachelor of Science - Health Administration
Davenport University
High School Diploma -
Universal Academy
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